Job Description
Our Client, a Business Maunufacturing and Supply company, is looking for a Senior IT Support Engineer (C-suite Support) for their Charlotte, NC location.
Responsibilities:
Requirements:
Preferred Skills:
Why Should You Apply?
#mcb
Responsibilities:
- Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
- Respond to and assist customers who reach out directly, making tickets for work performed.
- Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
- Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades – as well as non-standard equipment for approved customers.
- Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
- Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
- Identify recurring issues, document as Problems and escalate to appropriate personnel
- Keep management informed of potential issues including those with customers
- Represent technical bridge between technology groups and business units
- Make recommendations for and implement improvement in processes and procedures
- Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
- Performs other related duties as assigned by management
- Understand and apply the Priority Matrix.
- Strive to meet metric goals and avoid breaches.
Requirements:
- Bachelor's Degree (minimum) or equivalent work experience and knowledge
- Five plus years of experience in infrastructure and/or desktop support arena; C-Suite experience preferred
- Advanced technical troubleshooting skills
- Ability to function effectively and quickly in stressful situations / circumstances
- Fast response time to customers
- Strong customer service/soft skills
- Ability to multitask and come up with innovative solutions to customer problems quickly.
- Strong remote support skills and familiarity with remote support tools
- Outstanding interpersonal skills, able to explain IT matters in lay terms
- Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
- Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
- Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)
Preferred Skills:
- Experience with C-suite executives
- Leadership skills; ability to lead a project
- Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
#mcb
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Management Consulting Services |
| Salary | $38.62–$43.62 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
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