At Atom Computing, we build quantum computers using arrays of optically trapped neutral atoms that will empower customers to achieve unprecedented computational breakthroughs. Join a world-class team of scientists, engineers, and business professionals to advance the state-of-the-art in quantum computing.
We are seeking a Senior IT Support Lead to be the operational backbone of our IT team, located in our Boulder, Colorado office and offering support to all our offices nationally. In this role, you will own the end-user experience from device provisioning to day-to-day support — building the repeatable, automated workflows that allow our team to scale without friction. You will support a highly technical employee population, including quantum engineers, hardware researchers, and software developers. Working closely with the IT Director, Security Engineer, and DevOps teams, you will ensure employees have secure, reliable access to the systems, tools, and resources they need to be productive from day one.
Job Responsibilities
Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
Experience & Education
Bachelor’s in Computer Science, Information Technology, or a related field
3+ years of experience in an IT support role
Qualifications
Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
Experience with or strong working knowledge of a major MDM platform.
Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
Ability to prioritize and manage multiple projects in a rapidly changing work environment.
Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
Nice to Haves
Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
Kandji / Iru / MS Intune experience
Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations
Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance. We also offer drinks, snacks, and catered team lunches in our offices, every day!
The base salary range for this position is between $80,000 - $110,000 commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.
Numbers & Facts
Location
Boulder, CO
Job Type
Full-time
Salary
$80,000–$110,000 Per Year
Skills
Access Controlunmatched
Application Integrationunmatched
Automationunmatched
Bash Scriptingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Computer Securityunmatched
Cross-Functionalunmatched
Cryptographyunmatched
Detail Orientedunmatched
DevOpsunmatched
Establish Prioritiesunmatched
Hardware Configuration Managementunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Inventory Managementunmatched
Knowledge Baseunmatched
Mac Operating Systemunmatched
Maintain Complianceunmatched
Manufacturing Data Managementunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Onboardingunmatched
Operating Systemsunmatched
Problem Solving Skillsunmatched
Procurement Managementunmatched
Project/Program Managementunmatched
Python Programming/Scripting Languageunmatched
Quantum Computingunmatched
Scripting (Scripting Languages)unmatched
Service Level Agreement (SLA)unmatched
Software Developmentunmatched
Software Patchesunmatched
Software as a Service (SaaS)unmatched
Technical Leadershipunmatched
Technical Supportunmatched
Ubuntuunmatched
User Interface/Experience (UI/UX)unmatched
Windows PowerShellunmatched
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