Senior IT Support Specialist

Job Description

The Senior IT Support Specialist supports and maintains organizational computer systems, desktops, and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Essential Duties and Responsibilities

• Acts as the initial point of contact for all computer and system-related concerns from employees.
• Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborates with IT leadership to ensure efficient operation of the organization's desktop computing environment.
• Supports development and implementation of new computer projects and new hardware installations.
• Administers and resolves issues with end-user workstation network software products.
• Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems. Provides on-call support.
• Liaisons with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Minimum Qualifications

• Must be willing to Travel up to 70%
• Must be able to obtain a state medical marijuana badge and pass a background check
• Must be able to communicate with GDF Team effectively and professionally
• Must perform under high pressure situations.
• Strong customer service orientation
• Ability to work in a fast-paced environment and handle high stress situations
• Self-Motivated
• Ability to multitask
• Excellent organizational skills
• Ability to stay focused
• Positive attitude and strong work ethic. Must be a team player with a “can do” attitude
• Available to work weekends and holidays as needed
• Reliable transportation and valid driver’s license are required

Education & Experience Requirements

• Bachelors in an IT-field or equivalent years’ experience
• Five years’ work experience in related field
• Excellent knowledge of PC and desktop hardware
• Excellent knowledge of PC internal components
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides

Physical Requirements

• Must be able to lift and carry up to 50 pounds.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to wear personal protective gear correctly most of the day
• The ability to sit or stand for up to 12 hours at a time
• The ability to work in bright/hot/humid conditions
• The ability to work in low light situations
• Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
• Exposure to limited hazardous chemicals

At Good Day Farm, we are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.