Job Description
Senior IT Support Specialist | No Sponsorship Available
Job Details - Senior IT Support Specialist
Compensation: $85,000 - $100,000
Work Environment: Hybrid (4 Days Onsite)
Location: Rosemont, IL
Benefits: Medical, Dental, Vision, 401(k), PTO, Professional Development
Overview -Senior IT Support Specialist
Our client is seeking an experienced Senior IT Services Specialist to lead end-user support and service delivery across corporate and field operations. This individual will serve as the highest point of technical escalation, mentor support staff, and drive continuous improvement across IT service management, user experience, and operational efficiency.
Key Responsibilities - Senior IT Support Specialist
- Serve as the primary escalation point for complex technical issues and critical incidents.
- Support and manage ITIL processes including Incident, Problem, and Change Management.
- Provide advanced support for Microsoft 365, endpoints, enterprise applications, and identity management.
- Mentor and provide technical guidance to junior IT staff.
- Analyze service metrics and drive continuous improvement
- Align IT services with business and operational needs.
- Lead and support IT projects and vendor relationships.
- Develop and maintain service catalogs, support models, and SLAs.
- Drive automation, self-service, and process optimization initiatives.
- Manage device lifecycle activities.
Required Qualifications - Senior IT Support Specialist
- Bachelors Degree in Computer Science, Information Technology, or related field
- 5+ years of IT Support, Service Desk, Desktop Support, or IT Operations experience.
- Strong experience with Microsoft 365, Windows, endpoint support, and enterprise applications.
- Proffessional experience with ITSM frameworks and ITIL practices.
- Proven ability to resolve escalated technical issues.
- Strong communication and stakeholder management skills.
Preferred Qualifications - Senior IT Support Specialist
- ITIL certification.
- Microsoft certifications.
- Experience with ServiceNow, Jira Service Management, or similar platforms.
- Experience supporting distributed or field-based organizations.
Build a rewarding long-term career with us at CFS—when we knock, doors open.
Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities.
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Click here to apply online
Numbers & Facts
| Location | Chicago, IL |
| Industry | Financial Services |
| Salary | $85,000–$100,000 Per Year |
| Company Size | 500 to 999 employees |
| Year Founded | 1994 |
| Website | http://www.cfstaffing.com/ |
About Company
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.
Skills
- Analysis Skillsunmatched
- Atlassian JIRAunmatched
- Automationunmatched
- Business Operationsunmatched
- Change Managementunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Enterprise Applicationsunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identity Data Managementunmatched
- Information Technology & Information Systemsunmatched
- Mentoringunmatched
- Metricsunmatched
- Microsoft Certificationsunmatched
- Microsoft Product Familyunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- User Interface/Experience (UI/UX)unmatched
- Vendor/Supplier Relationsunmatched
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