Senior IT Support Specialist

CFG Merchant Solutions, LLC (CFGMS) is a rapidly growing alternative finance company that provides working capital to small and medium-sized businesses throughout the US in the form of Revenue-Based Financing.

We are seeking a senior IT technical support specialist to handle day-to-day end-user support for a 120-employee, multi-site Windows environment to ensure the stability, security, and efficiency of IT systems. This role involves troubleshooting complex issues, mentoring junior staff, and contributing to IT projects and process improvements.

Will assist the IT director with supporting Microsoft 365 applications, SharePoint access, Azure AD setup, OneDrive syncing, application installs, etc. Will be on-site in lower Manhattan, with occasional site visits to Glen Rock, NJ, and Holmdel, NJ, offices. Need to have experience working directly with end users, basic hardware, and software setup of Dell workstations and laptops. A pleasant attitude and friendly customer interaction personality are a must.

Responsibilities:

• End User Technical Support: Handle end user technical support cases daily on-site and via TeamViewer remote control. Set up and deploy new workstations and laptops as needed
• Network Infrastructure: Support operations to configure and maintain the network infrastructure including firewalls, network switches, and ISPs.
• System Administration: Assist with managing and maintaining servers, workstations, and enterprise applications. Perform system updates, patches, and backups. Perform routine updates of Windows and associated applications.
• Security and Compliance: Ensure adherence to security policies and compliance standards. Assist with vulnerability assessments and remediation.
• Project Participation: Support IT infrastructure upgrades and deployments. Collaborate on cloud migration, virtualization, and automation initiatives.
• Documentation & Training: Maintain accurate technical documentation. Mentor junior IT staff and provide user training when needed.
• Occasional travel

Qualifications/Must have:

• Experience configuring enterprise grade firewalls, including access rules (SonicWALL experience preferred)
• Experience configuring enterprise grade layer 2 network switches, including multi-VLAN environment

Qualifications/Nice to have:

• Experience managing or overseeing a staff of support personnel
• Experience with Azure services such as EntraID, Sentinel, and Intune
• Experience maintaining Windows GPOs for security and automated software deployment
• Experience with Hubley software integration with SharePoint
• Active Directory management experience in a multi-site environment
• Ability to create end-user-friendly technical how-to knowledge base articles
• Experience with SOC2 audits