Field Service Representative, Lead (NAVCERT) WR Systems
Norfolk, Virginia30+ days ago
- $61,000–$105,456 Per Year
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Skills
- Customer Support/Serviceunmatched
- Desktop Hardwareunmatched
- Documentationunmatched
- Endpoint Securityunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Knowledge Baseunmatched
- Laptop Hardwareunmatched
- Microsoft Active Directoryunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows System Administrationunmatched
- Network Supportunmatched
- Operations Managementunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Root Cause Analysisunmatched
- Service Level Agreement (SLA)unmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
Description
Kforce's client in Portsmouth, RI is seeking is a Senior IT Support Specialist to serve as the senior technical resource and primary escalation point for the IT team, delivering advanced end-user support while administering and optimizing Microsoft Windows and Microsoft 365 environments. This role combines technical expertise and exceptional customer service to ensure reliable, secure, and efficient IT operations.
Key Responsibilities:
- Administer and support Microsoft Windows, Microsoft 365, Active Directory, Entra ID (Azure AD), Exchange Online, and Teams
- Act as the primary escalation point for complex support issues, resolving technical problems while meeting SLA targets
- Manage user accounts, permissions, security policies, and endpoint configurations
- Deploy, image, configure, troubleshoot, and repair desktop and laptop hardware and software
- Maintain accurate ticket documentation, perform root cause analysis, and contribute to the internal knowledge base
- Assist with infrastructure projects, network support, system upgrades, and continuous process improvement initiatives
Numbers & Facts
| Location | Portsmouth, VA |
| Industry | Financial Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
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