Senior IT Support Specialist

Description

About the Role:

We are seeking a highly skilled and self-driven Senior IT Solutions Specialist to join our IT team in a fast-paced additive manufacturing environment. This pivotal role provides advanced technical support, serving as the final escalation point for complex issues across systems, networks, and applications-including those critical to high-performance engineering and digital manufacturing workflows.

The ideal candidate brings deep technical expertise, a proactive approach to problem-solving, and a strong understanding of IT's role in supporting modern manufacturing technologies. This is a fully onsite position, based at our corporate headquarters in Rock Hill, SC, where in-person collaboration, real-time support, and active engagement with our team and company culture are essential to success.

What's In It For You!

• Competitive Pay: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What We Are Looking For:

• Deliver high-touch, responsive IT support to executives, ensuring minimal disruption and maximum productivity.
• Troubleshoot complex technical issues across hardware, software, and network layers with precision and efficiency.
• Perform advanced diagnostics, system administration, and in-depth network troubleshooting across diverse environments.
• Configure, maintain, and support A/V systems for high-stakes meetings, events, and executive presentations.
• Manage application deployment and remediation, ensuring optimal compatibility, performance, and user experience.
• Administer and support core infrastructure technologies, including Active Directory, Group Policy, Azure AD, Intune, Microsoft Defender, and PowerShell scripting.
• Oversee and troubleshoot Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive.
• Conduct root cause analysis for recurring or complex issues and implement long-term remediation strategies, including vulnerability resolution.
• Create and maintain comprehensive technical documentation, incident reports, and support playbooks.
• Develop standard operating procedures and user guides for new technologies and solutions.
• Operate independently to identify, prioritize, and implement solutions aligned with business needs.
• Collaborate with Infrastructure and Cybersecurity teams to resolve escalated or cross-functional issues.

Qualifications

What You Will Bring:

• Minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments.

• 3+ years of hands-on experience managing A/V meeting room technologies, including platforms such as Microsoft Teams Admin Center, Poly, and Cisco Systems.
• Proficiency in PowerShell scripting for automation, configuration, and administrative tasks.
• Strong experience with cloud-based IT administration, including Azure Active Directory, Intune, and Microsoft 365.
• Solid understanding of networking fundamentals such as DHCP, DNS, TCP/IP, routing, switching, and VLANs (advanced networking knowledge is a plus).
• Experience supporting mobile platforms (iOS/Android), as well as Mac OS and Linux (preferred but not required).
• Excellent verbal and written communication skills, with the ability to clearly document technical processes and convey information to non-technical audiences.
• Proven ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+, Network+, or Security+
• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals or higher

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Primary Location

Work Locations

Travel

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