Benefits:- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Flexible Scheduling
- Career Growth Opportunities
- Benefits
Company Overview
If you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT Richmond. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Previous MSP Experience Highly Desired
Summary
We are seeking a highly skilled and experienced Level 3 Engineer with managerial advancement aspirations to join our technical services team. The ideal candidate will have a strong technical background, excellent problem-solving skills, extraordinary customer service skills, effective project management, and the ability to manage and mentor junior engineers.
This role involves both hands-on technical work and some management responsibilities, ensuring the smooth operation of our clients' IT solutions. Demonstration of handling delegated tasks from the Director of Operations.
Level 3 Engineer Responsibilities
Technical Support and Troubleshooting
- Provide escalated technical support for complex issues related to servers, cloud applications, Microsoft 365 products, migrations, networks, and applications.
- Perform advanced troubleshooting and root cause analysis to resolve technical problems.
- Implement and maintain backup and disaster recovery solutions.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
System Administration
- Manage and monitor client IT infrastructure, including servers, networks, and storage systems.
- Ensure security protocols and best practices are followed to protect client data.
- Conduct regular preventative maintenance, through managing internal team to ensure all manufacturer updates and firmware updates to 3rd party firewalls, switches, routers, access points, and other peripheral devices.
- Identifying, detecting, and developing processes to resolve recurring issues that arise because of our monitoring tools detection.
Project Management
- Lead and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
- Coordinate with clients and internal teams to ensure project goals and timelines are met.
- Prepare project documentation and reports.
Team Leadership and Mentoring
- Mentor and provide guidance to junior engineers and support staff.
- Conduct training sessions and knowledge-sharing activities.
- Assist in performance evaluations and provide feedback to team members.
Client Relationship Management
- Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
- Conduct regular meetings with clients to review service performance and discuss future needs.
- Identify opportunities for process improvements and recommend solutions to clients.
Documentation and Reporting
- Maintain accurate and up-to-date documentation of IT assets, configurations, and activities.
- Prepare and present reports on system performance, incidents, and project progress.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Previous MSP Experience.
- Minimum of 10 years of experience in IT support and system administration.
- Strong knowledge of Microsoft Windows and virtualization technologies.
- Experience with network protocols and security practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Project management experience is a plus.
- Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.
Compensation
$74,880-$91,520 annual salary
TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.