Senior Knowledge Management Specialist : 26-01876

Akraya Inc.

Fairfield, CA

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JOB DETAILS

SALARY

$40–$45 Per Hour

SKILLS

Content Management, Documentation, Incident Management, Knowledge Management, Knowledge Modeling, Leadership, Metadata, Network Administration/Management, Network Operations Center, Operations Management, Problem Solving Skills, Process Development, Standards Development, Taxonomies, Technical Recruiting, Technical Writing, User Interface/Experience (UI/UX)

LOCATION

Fairfield, CA

POSTED

13 days ago

Primary Skills: Taxonomy Development (advanced), Metadata Management (advanced), Knowledge Architecture (advanced), IT Operations (advanced), Technical Writing (advanced)
Contract Type: W2 Only
Duration: 6+ Months
Location: Fairfield, CA (#LI - Hybrid)
Pay Range: $40-$45/Hr.
#LP

Job Summary:
This role is responsible for developing and maintaining a comprehensive enterprise taxonomy and classification model for all operational documentation to enhance searchability and reduce retrieval time during critical incidents. You will create standardization, governance, and integration processes to ensure knowledge remains accurate, accessible, and aligned with operational workflows and systems. The goal is to significantly improve the user experience for frontline operators, enabling them to quickly find the correct solutions during time-sensitive situations.

Key Responsibilities:

Design and implement an enterprise taxonomy for operational instructions.
Develop metadata standards, naming conventions, and versioning rules.
Build and maintain a centralized catalog of NOC instructions and documentation.
Establish governance processes for content lifecycle management.
Align knowledge taxonomy with NOC workflows and operational systems.

Must-Have Skills:

Experience designing taxonomies, metadata models, or knowledge architectures.
Strong understanding of IT operations and incident management processes.
Proficiency with documentation and knowledge management platforms.

Industry Experience:
Experience in IT operations, network operations, or NOC environments is required, with a preference for candidates with experience in knowledge management or technical documentation.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

Akraya Inc.

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