Senior Lab System Support Engineer

Our client, a IT Services and Consulting company, is looking for a Senior Lab System Support Engineer for their West Point, PA location.

Responsibilities:

Lab System Lifecycle Management:

• Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
• Ensure compliance with SDLC CSV GxP and regulatory standards
• Handle system upgrades patching backup archival and audit readiness

Lab System Vendor Handling:

• Act as point of contact for vendors for installation support and issue resolution
• Coordinate maintenance upgrades and ensure SLA and regulatory compliance
• Manage vendor deliverables documentation and escalation handling
• Lab System Business Process Understanding in Pharmaceutical Regulatory Environment.
• Understand lab workflows and align systems with business and regulatory requirements.
• Ensure compliance with GLP GMP GxP and data integrity standards
• Collaborate with QA IT and lab teams to support audits and process improvements
• Provide firstlevel hands & feet support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• User Management Activities (E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network - Coordination with Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems.
• Onboarding and off boarding Lab systems
• Monthly patching coordination.
• Backup & Restoration for the Lab systems
• Lac/es Configuration
• Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Help maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve systemrelated issues.
• Participate in crossfunctional meetings to improve lab workflows and system performance.
• Support Audits Queries from the LAB IT side.

Requirements:

• 8+ years supporting laboratory systems in regulated pharmaceutical environments
• Strong experience with Lab IT operations, Computer System Validation (CSV), and GxP compliance
• Experience supporting laboratory instruments and scientific software
• Pharmaceutical, Biotechnology, CRO, Clinical Research, or Life Sciences organizations
• Experience supporting R&D, QC, Manufacturing, or Analytical labora
• Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows.
• This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.
• Lab system life cycle management
• Lab system vendor handling
• Lab system business processes understanding in pharmaceutical regulatory environment
• Good Knowledge and understanding on the GXP.
• Good knowledge of Computer System Validation.
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problemsolving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.
• Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
• 8+ years of experience in a laboratory or IT support role.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities