Senior Labor Relations Partner

CyrusOne

Aurora, IL

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JOB DETAILS

SKILLS

Acquisition Strategy, Administrative Management, Analysis Skills, Artificial Intelligence (AI), Best Practices, Business Plan, Business Solutions, Business Support, Career Counseling, Channel Support, Cloud Computing, Coaching, Collective Bargaining, Collocation, Communication Skills, Customer Satisfaction, Digital Art, Disciplinary Action, Documentation, Documentation Plan, Employee Relations, Employment Law, Facilities Management, Fortune 1000 Customers, HRIS/HRMS, Human Resources, Human Resources Processes, Hybrid Cloud, Identify Issues, Industrial Relations, Industry/Trade Analysis, Labor Unions, Leadership, Leading Edge Technology, Legal, Legal Investigation, Logistics, Management Strategy, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Network Operations Center, Operations Management, Organizational Development/Management, PHR (Professional in Human Resources), People Management, Performance Management, Problem Solving Skills, Project/Program Management, Proposal Development, Recruiting Strategy, Relationship Management, Risk Analysis, SPHR (Senior Professional in Human Resources), Sales Management, Society for Human Resource Management (SHRM), Staff Corrective Action, Strategic Analysis, Succession Planning, Sustainability, Time Management, Training/Teaching, Willing to Travel, Workforce Planning, Workplace Issues

LOCATION

Aurora, IL

POSTED

30+ days ago

The Senior Manager, HR & Labor Relations serves as CyrusOne’s primary internal labor relations lead for union-represented employees in the United States, while also providing core HR business partner support to assigned union and non-union facilities. This role delivers strategic and hands-on expertise across collective bargaining, CBA administration, grievance management, union relationship management, supervisor coaching, employee relations, and labor relations governance. The Senior Manager partners closely with data center operations, the broader HR team, Legal, and outside labor counsel to advance CyrusOne’s facilities management labor model and to build the company’s internal labor relations capability.

Essential Functions

+ Serve as CyrusOne’s primary day-to-day point of contact for labor relations involving union-represented employees, and build professional working relationships with union business agents, stewards, and other union representatives;

+ Support collective bargaining, including preparation for successor agreements, proposal development, issue tracking, documentation, implementation planning, and stakeholder coordination;

+ Interpret, administer, and support compliance with applicable CBAs, including provisions related to seniority, scheduling, overtime, job classifications, holidays, leaves, work rules, discipline,call-outs, and other terms and conditions of employment;

+ Manage the grievance and dispute resolution process from intake through resolution, including fact gathering, information requests, investigations, company responses, grievance meetings, settlement discussions, documentation, and escalation to Legal or outside counsel asappropriate;

+ Represent management in labor-management meetings and advise and coach onsite managers, supervisors, and HR partners on CBA administration, discipline, investigatory meetings, union communications,and escalation requirements;

+ Establish andmaintainlabor relations processes, tools, and records, including grievance trackers, role and responsibility definitions, labor calendars, case files, bargaining records, information request logs, settlement documentation, and escalation protocols;

+ Develop and deliver labor relations training for leaders who manage union-represented employees, andidentifyrecurring grievance themes, operational risks, and training needs, recommending practical solutions;

+ Partner with management and employees at both union and non-union facilities to coach,facilitateproblem-solving, and administer employee relations programs that foster a positive and progressive work environment;

+ Conduct or support workplace investigations on legal-related matters, ensuring prompt action andappropriate involvementof internal Legal and outside counsel;

+ ProvideHR policy guidance, day-to-day performance management support to line management (coaching, counseling, career development, disciplinary actions), and guidance on pay decisions and job evaluation;

+ Support proactive positive employee relations strategies, including manager capability-building, employee engagement, workplace climate improvement, and early identification of issues that could drive employee dissatisfaction or organizing activity;

+ Provide guidance and input on business unit workforce planning, organizational design, and succession planning, and partner with Talent Acquisition on staffing strategies for union and non-union roles;

+ Stay abreast of changing business needs, employment law developments, and industry trends,anticipatingHR and labor relations issues that will have internal and external impact;

+ Other duties asrequired.

MinimumRequirements

+ At least6years of progressive Human Resources, labor relations, and employee relations experience, with significant hands-on experience supporting union-represented employees, including CBA administration, grievance management, and collective bargaining support;

+ Working knowledge of U.S. labor and employment law, including protected concerted activity, direct dealing, unilateral change issues, and good-faith bargaining obligations;

+ Experience advising operations leaders, managers, and supervisors on labor and employee relations issues in a 24/7, field-based, or operational environment;

+ Ability to partner effectively with Legal and outside labor counsel on strategy, risk assessment, investigations, grievances, bargaining, and disputes;

+ Strong judgment, discretion, and communication skills, with the ability to managehighly sensitivematters andmaintainconfidentiality;

+ Strong analytical and problem-solving skills, including the ability to interpret HR data,identifytrends, assess risk, and recommend practical business solutions;

+ Deep understanding of HR best practices and organizational behavior, with the ability to manage several complex projects simultaneously under deadline pressure;

+ Strongproficiencyin Microsoft Office (Outlook, Excel, PowerPoint, Word) and HRIS (Workday);

+ Ability to travel approximately 25% to facilities across the United States.

Preferred Qualifications

+ Experience negotiating CBAs and working with skilled trades unions in multi-site environments;

+ Experience in facilities management, data centers, critical infrastructure, utilities, manufacturing,logistics, engineering, maintenance, or another 24/7 operations environment;

+ Experience building or formalizing a labor relations function, process, or governance model;

+ Experience leading workplace investigations, performance management, corrective action, and positive employee relations strategy in non-union settings.

Education

Bachelor’s Degree in Human Resources, Labor Relations, Industrial Relations, Business, or related field, or equivalent relevant experience required. Master’s degree or Juris Doctor preferred.

Certifications

SPHR, SHRM-SCP, PHR, SHRM-CP, labor relations certification, or similar credential preferred.

Work Environment

This role supports 24/7 operational facilities and requires regular interaction with site leadership, front-line managers, employees, union representatives, Human Resources, Legal, and outside labor counsel. Travel may be more frequent during collective bargaining, transition periods, grievance activity, CBA implementation, or other periods of increased labor relations activity.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

CyrusOne

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