We are seeking Senior Laboratory Project Services Manager to join IQVIA Laboratories at Marietta, GA.

Job Summary:

What You'll Be Doing:

• Lead study setup activities, including protocol and budget review, project planning, milestone tracking, and risk, issue, and action log management
• Partner with Study Setup teams to support quality database setup and oversee preparation of protocol-specific documentation
• Manage study timelines, deliverables, documentation, eTMF filing, monitoring, reporting, and closeout activities
• Build and own customer relationships, facilitate communication, and coordinate resolution of study-specific issues
• Lead customer meetings, presentations, health checks, and governance activities in partnership with senior operational and business development teams
• Represent the company at investigator meetings, audits, inspections, and other internal or external meetings
• Provide study training to sites, CRAs, and customers while maintaining regular communication with sites
• Support process improvement projects, department-level assignments, mentoring, and best-practice development
   

What We Are Looking For:

• Bachelor's Degree Life Sciences or related field
• 5+ years of clinical or research industry experience, including 3 year project management / project set up experience
• Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations
• Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred
• Experience managing study documentation throughout the project lifecycle, including filing into eTMF
• Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred
• Other equivalent combination of education, training, and experience may be accepted in lieu of degree
   

The Knowledge, Skills and Abilities Needed for This Role:

• Excellent interpersonal and customer management skills
• Thorough understanding of medical and clinical research terminology
• Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines
• Strong written and verbal communication skills including good command of English language
• Ability to establish and maintain effective working relationships with coworkers, managers, and customers
• Ability to serve as an escalation point and coordinate study or program level issue resolution
• Ability to mentor, train, and provide feedback on team performance against contract, customer expectations, and project plans
   

What We Offer You: