Amazon Web Services (AWS), Application Programming Interface (API), Automation, Best Practices, Call Centers, Case Management, Channel Management, Cloud Computing, Coaching, Code Reviews, Coding Standards, Communication Skills, Community Cloud, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Contract Requirements, Design Document, DevOps, Documentation, Gap Analysis, Git, Identify Issues, Information/Data Security (InfoSec), Mentoring, Middleware, People Management, Performance Metrics, Performance Testing, Performance Tuning/Optimization, Presentation/Verbal Skills, Problem Solving Skills, REST (Representational State Transfer), Release Management/Engineering, Requirements Management, SOAP (Simple Object Access Protocol), Salesforce.com, Skills-Based Routing, Software Design, Source Code/Configuration Management (SCM), Staff Requirements, System Integration (SI), Team Player, Technical Writing, Technical/Engineering Design, Test Automation, Test Plan/Schedule, Testing, Time Management, Unit Test, United States Citizen, United States Department of Defense (DoD), User Experience Design (UXD), User Interface Design, Writing Skills