Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability. If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.
As a Senior Lead Site Reliability Engineer at JPMorganChase within the Core Engineering Solutions team of Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications and platform products. You collaborate with stakeholders to define non-functional requirements and availability targets, ensuring these are embedded in product design and testing. You drive significant business impact by championing site reliability principles, implementing robust observability, and shaping the target state architecture through your expertise. You will work alongside talented engineers dedicated to delivering resilient, scalable, and innovative solutions that support millions of customers.
Job responsibilities
Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
Evolves and debugs critical components of applications and platforms
Provides comprehensive and ongoing guidance, tools, and solutions to support the firm's growth
Makes significant contributions to JPMorganChase's site reliability community via internal forums, communities of practice, guilds, and conferences
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 5+ years applied experience
Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
Hands-on deep expertise in public cloud and modernization journey
Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
Experience working with incident management and troubleshooting defects found during testing
Ability to communicate data-based solutions with complex reporting and visualization methods
Recognized as an active contributor of the engineering community
Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm's strategy
Strong communication skills with ability to mentor and educate others on site reliability principles and practices
Hands-on designing and developing applications in modern programming languages like Python, including AI-assisted solutions to accelerate root cause analysis and reduce overall TTX with appropriate validation and human judgment
Preferred qualifications, capabilities, and skills
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans