Assisted Living, Budgeting, Conferences, Customer Relationship Management (CRM), Disciplinary Action, Employee Relations, Federal Laws and Regulations, Healthcare, Healthcare Quality, Housekeeping/Cleaning, Human Resources, Leadership, Long-Term Care, Marketing Plan, Policy Development, Policy Implementation, Procedure Development, Procedure Implementation, Safety/Work Safety, Sales, Sales Management, Schedule Development, State Laws and Regulations
The Linden is currently seeking a full time Senior Living Sales Manager to drive occupancy by converting inquiries to move-ins through establishing and maintaining positive relationships with prospective residents and their loved ones. Eventide continues to expand on our mission and proud history of service to seniors, recognizing that as Fargo-Moorhead grows, so does the need for high quality health care and services. Eventide strives to adapt and change to meet the needs of today’s seniors – reflecting the best of their existing homes, lifestyles and ideas for the future. Every detail of The Linden is thoughtfully designed to enable residents to live each day to the fullest in a warm welcoming environment. Eventide’s senior living apartments provide residents with a safe, supportive and stress-free environment that keeps them socially involved, physically active and intellectually stimulated.
Education and Experience
- Bachelor’s degree from an accredited college/university required.
- Management and/or sales experience related to senior housing, long-term care, or healthcare is preferred.
- Minnesota Assisted Living Director licenses (LALD) preferred, but not required.
Essential Functions:
- Oversees and coordinates the resident move-in process while providing exceptional hospitality and a personalized approach: manages inquiries within a CRM; coordinates tours with prospective residents and their families; establishes move-in procedures.
- Determines eligibility for an assisted living residency in accordance with established guidelines.
- Facilitates completion of all necessary move-in paperwork with residents and families.
- Helps plan and implement marketing strategies to maintain budgeted occupancy levels.
- Coordinates apartment unit turnovers and inspections through collaboration with other departments.
- Maintains positive relations with other departments and campuses to conduct a smooth transfer process within the continuum.
- Ensures oversight of a clean, welcoming environment that is tour-ready.
- Supervises and schedules Senior Living Assistant team responsible for building cleanliness and appearance.
- Builds professional relationships and serves as a representative for Eventide within the community.
- Works with cross-campus leadership to plan and implement new opportunities for seniors.
- Attends resident meetings as needed and handles necessary communication between residents and Eventide.
- Develops and maintains positive resident and employee relations and addresses concerns as they arise.
- Counsels and disciplines employees as necessary and terminates with the approval of the Executive Director and the Human Resources department.
- Attends and participates in workshops, seminars, conferences, etc. to keep abreast of current changes in the senior living field.
- Fills in for support staff in all departments when necessary including housekeeping, culinary, administration, and life enrichment.
- Establishes and implements policies and procedures in accordance with federal, state and local regulations.
- Identifies any unsafe work practices or work areas within the buildings and promptly establishes corrective measures to ensure the safety of residents, staff and visitors.