Senior Loan Servicing Analyst 3644637

Be Part Of A High-Performing Team

Join the U.S. operations group of a well-established global financial institution supporting commercial banking and lending activities. This team is responsible for maintaining accurate loan records, supporting post-closing transactions, and ensuring servicing activities meet contractual, operational, and regulatory standards. The environment is collaborative, detail-oriented, and focused on strong controls, responsive client service, and continuous process improvement.

What’s In Store For You

• Engagement: W2 only; no C2C or 1099 arrangements.
• Hybrid opportunity based in Charlotte, North Carolina.
• Exposure to loan operations within a large, regulated financial institution.
• Opportunity to contribute to servicing-system enhancements, policy updates, and operational improvements.
• Collaborative work with internal banking teams, borrowers, auditors, and third-party stakeholders.

How You Will Make An Impact

• Manage post-origination servicing activities throughout the loan lifecycle.
• Process loan payments, principal reductions, payoffs, interest adjustments, fees, and other servicing transactions.
• Review loan agreements and supporting documentation to confirm that system records are accurate and complete.
• Research and resolve payment discrepancies, account exceptions, and servicing errors.
• Respond to inquiries from borrowers, internal business partners, and third parties regarding loan status and transaction activity.
• Maintain complete loan files and servicing records in accordance with internal controls and regulatory requirements.
• Perform account reconciliations and investigate outstanding or unmatched items.
• Prepare reports and documentation for audits, compliance reviews, management reporting, and financial control processes.
• Support servicing-system upgrades, user testing, procedural changes, and operational improvement initiatives.
• Partner with lending, finance, risk, compliance, and operations teams to resolve complex servicing matters.

Are You an Experienced Loan Servicing Professional Ready to Make an Impact?

• Extensive experience in loan servicing, loan operations, commercial banking operations, or a closely related financial-services function.
• Senior-level experience handling complex loan transactions, exceptions, reconciliations, and documentation.
• Strong understanding of post-closing loan activities, including payments, payoffs, adjustments, fees, and account maintenance.
• Experience reviewing loan agreements and translating contractual terms into servicing-system actions.
• Familiarity with loan servicing platforms, banking systems, and financial documentation.
• Working knowledge of regulatory, audit, and control requirements affecting loan servicing.
• Strong analytical and investigative skills with the ability to resolve account discrepancies accurately.
• Advanced organizational skills and close attention to transactional detail.
• Clear written and verbal communication skills for interacting with borrowers and internal stakeholders.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage competing deadlines in a controlled, high-volume banking environment.
• Experience supporting system implementations, user acceptance testing, or process-improvement initiatives is preferred.