Senior Logistics Business Support
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Duration - 1 Year/W2
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Pay Rate - $32/hr
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Location - Plano, TX
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Start - Urgent Hiring
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Shift - Day - 8:30 Am to 5:30 Pm
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We are looking for an experienced Senior Logistics Business Support professional to support day-to-day logistics operations, coordinate with internal teams and external partners, manage reporting and documentation, and help improve operational efficiency. The ideal candidate should have strong analytical, communication, coordination, and problem-solving skills, along with good knowledge of logistics and supply chain processes.The team requested bilingual Koreans for this position
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* Excellent written and oral skills (English/Korean) required
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Responsibilities:
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1. Management Reporting & Leadership Support
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- Prepare reports and performance summaries for management review.
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- Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
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- Assist in tracking performance data and generating business reports as directed.
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2. Pricing Support & Inquiry Handling
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- Respond to customer inquiries regarding service status and general requests.
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- Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.
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- Provide administrative assistance for rate documentation and contract filing.
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3. Inside Sales Support & Database Management
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- Assist in maintaining relationships with existing and potential customers through follow-up communications.
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- Manage and update CRM systems and sales databases to ensure data accuracy.
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- Monitor sales pipeline progress and update lead status based on team input.
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4. Customer Service & Internal Coordination
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- Follow up on customer complaints and coordinate with relevant departments for resolution.
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- Ensure timely communication between internal teams to resolve operational issues.
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- Support administrative tasks related to sales orders and shipment processing.
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5. Cross-Functional Coordination
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- Facilitate communication between Sales and Operations teams.
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- Collaborate with Pricing, Legal, and Finance teams to support contract administration.
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- Provide operational support for new business implementation and cross-departmental projects.
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6. Sales Documentation & Profitability Analysis
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- Assist in the formatting and preparation of sales materials, proposals, and presentations.
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- Support Excel-based data tasks, such as P&L simulations and profitability data entry.
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- Assist in compiling data for margin analysis and pricing evaluations.
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7. Market Research & Admin Support
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- Conduct market research to identify industry trends and potential client lists.
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- Provide administrative assistance for business development activities and client meetings.
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8. Process Improvement & Operational Support
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- Provide daily operational support to enhance internal workflow efficiency.
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- Contribute to initiatives aimed at improving service productivity and customer satisfaction.
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- Perform ad-hoc reporting, as required.
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- Perform other job related duties as required
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Requirements/Qualifications:
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- Entry level or less than 3 years of logistics operation or sales support or business development support experience
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- Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
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- Excellent written and oral skills (English/Korean) required
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- Strong organizational and multitasking skills
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- Excellent communication and interpersonal skills.
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- Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
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- Self-motivated, team-oriented, and adaptable to a fast-paced environment.
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- Willingness to expand knowledge of logistics industry
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