Auditing, Budgeting, Communication Skills, Computer Skills, Computer Software, Detail Oriented, Driver's License, Interviewing Skills, Leadership, Lift/Move 20 Pounds, Loss Prevention, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Physical Demands, Physical Security, Presentation/Verbal Skills, Reporting Skills, Research Skills, Retail, Retail Management, Safety/Work Safety, Surveillance, Team Player, Writing Skills
Job Summary: As a Senior Loss Prevention Specialist, you will work in one of our Stores to help protect our assets by preventing theft and reducing shrink.
Key Responsibilities & Essential Functions:
Loss Prevention / Security:
- Detects / resolves external theft by identifying, investigating, resolving theft incidents
- Conducts surveillances, detains and interviews persons apprehended in shoplifting incidents
- Recovers assets; makes safe apprehensions
- Educates store Partners and management on Loss Prevention-related matters to improve theft awareness and maintain a safe store environment
- Conducts inspections of physical security standards
Interviewing / Investigating:
- Uses advanced interviewing techniques
- Identifies / assists with internal cases by conducting surveillance, researching, and investigating the incidents
Reporting & Documentation:
- Writes / documents case reports for theft incidents; writes weekly activity reports
- Provides input to LP Leadership on annual budgeting, staffing, training, LPS certification, scheduling, and feedback on performance
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
- 3 - 4 years of experience in investigative auditing and / or retail Loss Prevention
- Experience in / extensive knowledge of investigative techniques
Knowledge/Skills/Abilities:
- Knowledge in the areas of theft investigation and interviewing
- General knowledge of video systems
- Advanced PC skills including MS Suite (Word, Excel, PowerPoint, Access, Outlook) and computer software programs / applications required by the job
- Good interviewing skills
- Excellent written / verbal communication skills; bilingual language skills a plus
- Ability to manage multiple priorities and shift focus between tasks; attention to detail
- Ability to work with highly confidential information
- Ability to confront individuals in a calm and diplomatic manner
- Ability to work in a team environment
Education:
- High school diploma or equivalent; bachelor's degree a plus
Licenses/Certifications:
Physical Demands & Working Conditions:
- Function in a fast-paced, retail, office environment
- Travel by car or airplane with overnight stays
- Lift up to 20 lbs on a regular basis
- Work extended hours and rotating schedules
- Access and move around all areas of the store quickly
- Make theft apprehensions
- Conduct visual surveillance of the store
- Have a reliable source of transportation (required)
- Obtain / maintain a valid driver's license (required)
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 06/01/2016