Best Practices, Business Analysis, Business Operations, Coaching, Communication Skills, Computer Science, Cross-Functional, Establish Priorities, IBM CICS (Customer Information Control System), Identify Issues, Information Technology & Information Systems, Leadership, Mainframe Computer, Mentoring, Multitasking, Operational Strategy, Problem Solving Skills, Process Development, Process Improvement, Project Execution, Project/Program Coordination, Requirements Management, Scalable System Development, Software Administration, Software Testing, System Test, Team Lead/Manager, Technical Leadership, Technical Writing