Senior Management Analyst

Senior Management Analyst

Salary

$115,941.00 - $151,228.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Job Number

1472

Department

Health Benefits Exchange

Opening Date

07/17/2026

• Description
• Benefits

Description

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.

The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.

The Exchange embraces the following equity statement adopted by our Board of Directors:

Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.

SUMMARY

The Senior Management Analyst position reports directly to the CIO and serves as the expert on complex, multidimensional IT issues. It also functions as the lead for department-level initiatives and organization executive-level reporting and provides consultation to the staff and IT Management and Leadership on topics having organization-wide impact.

The Senior Management Analyst plays a pivotal role in driving IT excellence. This position oversees process improvement initiatives, leveraging Agile and Lean methodologies to streamline operations. This includes developing IT policies, crafting and monitoring performance metrics, and managing communication plans. The Management Analyst also coordinates strategic plan preparation and conducts organizational process reviews, ensuring alignment with departmental goals. Their analytical skills are critical in preparing comprehensive management reports that assess IT resources and their impact on project schedules. These insightful reports, along with the Management Analysts recommendations, significantly influence expenditure and budget decisions across the department, organization, and state.

Duties

• Work with the CIO and IT Leadership to conduct long-range planning, develop strategies, define departmental needs and priorities, and set goals and objectives.
• Leads the department's continuous process improvement program. Facilitates process improvement events and develops, oversees and manages the execution of the implementation plans for improvement initiatives related to IT service delivery having organization-wide impact.
• Manages the department's performance measures, including development, complex analysis, and accurate reporting. Independently researches and proposes new performance measures to more accurately reflect strategic initiatives, as appropriate. Consults with department leadership on documentation and calculating performance measures. Independently prepares monthly reports of performance measure status, including recommending action plans and tracking the progress.
• Participate in BRATS to research, analyze, and monitor legislative proposals impacting the IT department. Present analysis, status, and recommendations for implementing legislative proposals to the IT department and Executive department staff.
• Champion effective organizational change management practices.
• Independently performs data research and analysis and ensures organization compliance with any IT reporting requirements. Coordinates and consults directly with the state's vendor and OCIO staff to ensure OCIO requirements are met, and data is provided in a timely manner.
• Work with the CIO, IT Senior Leadership, and Finance to monitor and track the department's budget and develop strategies and recommendations for the use of available resources to meet short and long-range plans and the department's operating goals within budget constraints. These recommendations impact funding decisions for mission-critical IT projects. Calculates fiscal year and biennium budget projections by analyzing budget history and anticipated and planned expenditures. Notifies leadership of trends or anomalies occurring with the departments expenditures. Develops budget reduction and enhancement packages; analyzes and prepares complex financial reports and presents them to department leadership. Consults with organization and department leadership to develop budget proposals.
• Coordinate with the WAHBE Finance department and IT units to ensure that all expenditures (payroll, hardware, software, contracts, etc.) are correctly coded so that WAHBE's IT expenses are correctly reflected. When data corrections are needed, work directly with staff to ensure that figures are corrected in the Finance system.
• Utilize financial data and tools to create impactful presentations and reports for leadership.

Qualifications

Required:

• Four years of experience conducting research; analyzing policies, laws, rules, or regulations; managing projects; monitoring and reporting results; or comparable combination of education and experience AND Associates degree in business administration, public administration, or a related field.

NOTE: Qualifying experience may substitute year for year for education.

• Experience with IT processes such as Agile, Lean, DevOps, ITIL, etc.
• Experience working with complex IT environments and budgets.
• Proven track record of leading and implementing successful process improvement initiatives.
• Proficiency using M365 tools, data analysis, and reporting tools (Word, Excel, PowerPoint, Teams, BI, Visualization tools, etc.) to create reports and analyze data.
• Strong understanding of IT Business Management (ITBM) frameworks and best practices.
• Strong communication and interpersonal skills: Use judgment and discretion when relating to others; demonstrate effective communication orally and in writing; listen and understand the implications of what others are saying; develop rapport and positive working relationships; present information in a format that can be understood by the audience.
• Customer focus and business orientation: Demonstrate ability to meet customers needs and understand customers organizations to propose solutions readily; maintain effective working relationships with customers even when there is a regulatory component to the work.
• Written communication: Demonstrated ability to convey ideas and information in writing using Plain Talk principles and the standardized language rules. Written documents are clear, direct and succinct.
• Must be able to make independent decisions and judgments about work priorities.
• Well organized, flexible, proactive, resourceful, and efficient with strong attention to detail.
• Strong interpersonal skills: Ability to work with all levels of internal management and staff, as well as outside clients, vendors, diverse populations, stakeholder groups, and customers.
• Exhibit confidence and poise in interactions with individuals at all levels.

Desired:

• Bachelors degree in business administration or public administration or a related field.
• Experience with change management methodologies (e.g. Aardvark).
• Project management skills.
• Analysis and problem-solving: Analyzes and interprets statistics or other data and applies information to specific issues; assesses and takes calculated risks. Problems addressed typically have significant organizational impacts.
• Change leadership: Identifies opportunities for improving and streamlining work processes beyond specific assignments; focuses on outcomes; takes calculated risks.

Supplemental Information

APPLICATION INSTRUCTIONS

This position will be open until we find a suitable number of candidates to review. If interested, please submit an application (CLICK HERE) and cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.

SALARY INFORMATION

Full Salary Range: $100,819.00 to $151,228.00 annually, with midpoint at $126,023.00.

Hiring Range: $115,941.00 and $126,023.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.

The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.

BENEFITS

Take a peek at our benefits package.

WORKING CONDITIONS

Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.

The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SPECIAL REQUIREMENTS

A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchanges eligibility standards.

OTHER INFORMATION

The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.

This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We participate in E-Verify. You can view the Department of Justices Right to Work poster here.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov