Senior Manager, Assessment Customer Programs

The Senior Manager, Assessment Customer Programs oversees all aspects of assigned assessment programs and is accountable for the success of related program operations. The incumbent will ensure assessment programs perform according to contract requirements, annual budgets, quality standards, and established timelines. The incumbent will manage client relationships related to program delivery and coordinate with internal teams to support effective execution. This position is located in Santa Fe Springs, CA.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Essential Functions

Lead Successful Program Delivery

• Oversee successful execution of assigned assessment programs
• Provide oversight and leadership to direct reports
• Monitor assessment program progress against contract requirements, quality expectations, timelines, and RI financial goals
• Approve invoices before submission of expenses as necessary
• Coordinate with cross-functional teams as needed to support assessment program success
• Provide program performance reporting to executive staff and client
• Coordinate with engineering, analytics, business development, and finance teams to support assessment program operations, reporting, and client deliverables
• Meet assessment program budget, productivity, quality, and profitability targets

Oversee Customer Relationships

• Serve as client's senior point of contact
• Attend client meetings
• Support assessment program staff with unique or difficult customer relationships or requests
• Monitor contracted vendor performance as needed

Manage Direct Reports

• Develop and manage assessment program staffing plans
• Motivate and manage employees through effective performance management and feedback systems
• Provide regular staff development opportunities to enhance assessment program delivery
• Maximize employee engagement and retention

Leadership

• Act as liaison between RI offices
• Represent the local office or program at various meetings, conferences and presentations
• Serve as an engaged member of the Senior Advisory Council