Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Lead the action at one of the Gulf Coast's premier sports betting destinations as the Senior Manager at BetMGM Sportsbook at Beau Rivage Resort & Casino. In this strategic leadership role, you will oversee the daily operations of the Race & Sportsbook while driving operational excellence, financial performance, regulatory compliance, and an elevated guest experience. From leading a high-performing team to implementing innovative strategies that enhance the business, you will create an engaging environment where guests enjoy exceptional service and unforgettable game-day experiences.
THE DAY-TO-DAY:
Foster a welcoming, energetic atmosphere that delivers exceptional guest service and an outstanding sportsbook experience
Approve high-limit transactions and issue complimentary amenities in accordance with established guidelines
Manage departmental budgets, labor, and operating expenses to achieve financial and operational goals
Analyze business metrics, identify trends, prepare forecasts, and provide operational insights to senior leadership
Resolve guest concerns professionally while building strong relationships with guests and delivering personalized service
Monitor gaming activity and promptly report suspicious transactions or unusual activity in accordance with regulatory requirements
Partner with leadership to develop and execute strategic initiatives, new products, technology enhancements, and guest service improvements
Represent the department during media appearances, public relations events, and promotional activities as needed
Develop, implement, and ensure compliance with departmental policies, procedures, and operational standards
THE IDEAL CANDIDATE:
Holds a Bachelor's Degree in a related field or equivalent experience
Demonstrates 2+ years of Race & Sportsbook experience
Possesses a strong understanding of sportsbook operations, gaming regulations, and Title 31 compliance
Thrives in a fast-paced, high-volume gaming environment where priorities shift quickly
THE PERKS & BENEFITS:
10% annual bonus and relocation assistance
Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.