Senior Manager, Category Merchant Management , Strategic Account Services - Hardlines

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Best Practices, Business Growth, Career Counseling, Category Management, Coaching, Continuous Improvement, Cross-Functional, Customer Experience, Customer Support/Service, Employee Retention, Finance, Financial Planning, Leadership, Machine Tool, Management Strategy, Partner Sales, Performance Goal Setting, Performance Management, Policy Development, Pricing, Process Improvement, Quality Management, Resource Management, Revenue Growth, Sales, Sales Management, Sales Strategy, Service Delivery, Stewardship, Strategic Accounts, Team Lead/Manager
LOCATION
Seattle, WA
POSTED
23 days ago

We"re looking for a Sr. Manager, Category Merchant Manager to lead managers and their teams of Account Managers who provide strategic account services to US-based third-party sellers. This leader will own multiple Hardlines product families (GLs), driving category-wide initiatives that improve seller experience (SX) and customer experience (CX) at scale.

This role requires a builder - someone who can develop high-performing teams, drive financial outcomes, and operate at both strategic and tactical levels across a large, complex category portfolio.

Key job responsibilities

Team Leadership & Development

  • Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers
  • Hire, develop, and retain top talent; build a bench of future leaders
  • Set high standards for team performance, coaching, and career development
  • Foster a culture of ownership, bias for action, and continuous improvement

Category Performance & Financial Stewardship

  • Own financial planning, goal setting, and performance management for assigned Hardlines GLs
  • Drive category health at scale - selection, pricing, inventory, and growth for 3P sellers
  • Identify and close gaps to plan through data-driven interventions and seller-level strategies
  • Partner with finance, category, and product teams on OP planning and in-year course corrections

Seller Management & Strategic Account Leadership

  • Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships
  • Set the account management strategy for the portfolio - defining segmentation, coverage models, and engagement depth
  • Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes
  • Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth
  • Champion the seller voice internally - advocating for tooling, policy, and process improvements that remove friction from the seller experience
  • Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms

Category-Wide Initiatives

  • Design and execute initiatives that improve SX and CX across the Hardlines portfolio
  • Scale best practices and playbooks across GLs and account teams
  • Identify systemic blockers to seller growth and drive cross-functional solutions
  • Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs

Stakeholder Communication

  • Deliver clear, concise written narratives and verbal updates to executive audiences
  • Influence across organizational boundaries to drive alignment and resource allocation
  • Translate complex category dynamics into actionable recommendations for senior leadership

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles