divh2Senior Manager, Client Experience/h2pHarrisburg, Pennsylvania, United States/ppAre you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technologyour purpose is to improve the quality of life by delivering excellence in everything we do./ppAt ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals./ppWe empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories./ppPosition Summary/ppThe Senior Client Experience Manager will be based at our Harrisburg, PA, warehouse, and will report to the Vice President, Client Success. This position provides overall supervision to the customer service department and ensures that all operations run in an effective and professional manner./ppPrinciple Accountabilities/ppAdditional duties include but are not limited to:/pulliExecutes goals and objectives set by Leadership to ensure excellent service to the companys internal and external clients./liliFosters an energetic and collaborative Customer Service environment and partnership, working with Operations Management to provide the best end-to-end service to the client./liliPlans and directs the activities of the Customer Service Department./liliCreates a continuous learning environment for all Customer Service team members./liliCreates and/or oversees that SOPs are written for all Customer Service processes, procedures, and functions./liliCoordinates special and last-minute shipping requests, expediting orders as necessary./liliUnderstands and complies with all regulatory shipping documentation requirements./liliContinuously provides new ideas that promote the efficiency and effectiveness of the Customer Service Department./liliEnsure delivery of business products and services within established timeframes. Works to exceed customer expectations./liliLeads the effort in accepting, resolving, and following up on customer complaints./liliRecommends and implements procedural, policy, technical and personnel ideas on an ongoing basis by interfacing with operations personnel, customers, and support departments./liliUndertake job responsibilities in a manner consistent with the companys Core Values./li/ulpPosition Requirements/ppThe successful Candidate will bring this position strong business acumen, be technically adept with a strong aptitude for customer service management, preferably in a distribution environment. Additional requirements include:/pulliBachelors degree in business administration or related field./liliSupervisory/management experience in a customer service environment./liliStrong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint and Excel required./liliMust have exceptional leadership skills/liliAbility to meet aggressive deadlines, manage multiple complex projects simultaneously and able work in a fast-paced, dynamic work environment./liliExcellent problem solving, analysis and decision-making skills./liliStrong organizational skills and ability to multi-task required./liliAbility to gather information, conducts analysis, develop, and implement effective strategies./liliExcellent communication, interpersonal and presentation skills./liliAbility to communicate professionally, both written and verbally with individuals at all levels of the organization, external contacts, customers, and potential customers./li/ul/div