Senior Manager, Client Services

POSITION: SENIOR MANAGER, CLIENT SERVICES

LOCATION: NYC - LES (HYBRID, 3 days in office)

EMPLOYMENT STATUS: Full Time

SALARY: $106,000 - 115,000

REPORTS TO: DIRECTOR/SR DIRECTOR

POSITION SUMMARY:

Fohr, an influencer marketing platform and full-service agency in NYC, is currently seeking a full-time Manager to join our dynamic client services team. 

As a Senior Manager, Account & Campaign Management, you are responsible for the vision and results of multiple pieces of business of varying sizes and scopes, under the leadership of a Director (and/or Associate Director/Senior Director). The Senior Manager serves as the day-to-day client lead and is responsible for client retention, organic growth, and service quality. The Senior Manager also shares management responsibilities of the execution team and has their own direct reports. 

This role takes the lead in budget management (including breakdowns, LOEs, influencer negotiation, usage fees, and proposed budgets), invoicing, and reporting at a campaign level, utilizing the scope as a guide. The Senior Manager will provide weekly financial, timeline and influencer updates to their senior lead for company forecasting, and will work directly with the finance team. The Senior Manager is expected to begin to develop and strengthen cross-functional team relationships and works closely with strategy, legal, finance and opps partners.  

The Senior Manager is responsible for project management and resourcing of the internal team needed to support their business(s), and/or is responsible for this in partnership with a Project Manager. In this role, they will utilize company processes, software and systems to ensure all decisions are data-supported and work into the larger team resourcing. 

In this advanced management role, the Senior Manager fulfills their own responsibilities and ensures the working team is set up for success with clear training, timelines, communications, and guidance. The Senior Manager is responsible for the success of the project. They work alongside all members of the team to deliver best in class service and results, continuously honing the best methods, templates and techniques for the team, scope/KPIs and clients' preferred ways of working. 

This role is responsible for guiding and supporting the Manager in maintaining the team's operational best practices as it relates to Fohr's propriety technology, influencer relations and campaign management. They will ensure budgets are maintained, influencer lists are strong, reports are accurate and insightful, and that all aspects of the execution process are running at and above expectations. 

You will be responsible for professional development of our junior team members (1:1s, feedback, education, advocacy), as well as day to day management of various workstreams (direction, timeline management, delegation, review of work). This role will require investment in your growth as a manager, honing a style that works best for the company, your clients, your team, and yourself. 

As the lead of piece(s) of business, this role includes leading client statuses, communications, presentations and adhoc requests. In this role, you must exhibit a clear competency for managing up, making challenges and opportunities known to exec and senior leaders early and often, and utilizing senior resources to the advantage of the scopes at hand.   

This role is expected to last 2-5 years and has a growth trajectory towards Associate Director.

ABOUT THE ROLE

• Cross functional Collab: You are responsible for following processes of collaboration with our cross functional teams to deliver an excellent client experience to retain business.
• Leading by Example: You understand that you set an example for others and are a key pillar in upholding our company values and ensuring those you manage are doing the same.
• You will operate with humility, are consistently open to feedback and personal professional growth
• You assume positive intent when interfacing with internal and external partners
• You must present a skilled level of strategic problem solving and creative thinking and lead versus await direction in more complicated situations
• You will continue to hone your narrative skills as you drive the creation of all campaign reports and show how the team's efforts have impacted our client's business 
• You will show a high level of understanding of the ever-evolving influencer space, staying plugged into industry, platform, and creator news, as well as present an active interest and understanding of your client(s) category 
• Influencer marketing is inherently human-first, and as such, Fohr is an extremely social company. This role is expected to participate in all influencer/client/team-facing events and contribute to company initiatives. 

ABOUT YOU

• Must have Influencer experience
• No less than 5 years agency or client-side marketing experience
• 2+ years of experience in managing indirect/direct reports
• Proven experience supporting similar volumes of business, clients, budgets
• Proven experience in all required tasks associated with the role: budgets/timelines, talent/influencer contracting/negotiations, content briefing and review, reporting/campaign analysis, team management 
• Strong written and verbal communication skills, presentation skills
• Active on social media (TikTok, Instagram)
• Must be extremely personable and easily relate to others  
• Writing examples and presentations may be requested
• References required (preferred: client, peer, supervisor, employee)

ABOUT US

Fohr is the original influencer advertising agency. Thirteen years ago, we launched the world's first influencer platform. Today, we're creating industry-leading campaigns for brands like The RealReal, DICK'S Sporting Goods, Sol de Janeiro, Calvin Klein, Olly Nutrition, Aerie, and more than 50 others.

Based on the Lower East Side of NYC, our team of ~75 people combines deep expertise with proprietary technology. Over 300,000 creators have joined our platform, enabling us to deliver creative, insight-led, and effective work for our clients.

We believe influencer and creator marketing will become the dominant form of brand communication within the next five years—and our mission is to accelerate the shift of advertising power from platforms to people.

We were proud to be named one of TIME's Fastest Growing Companies in 2024, awarded Hyer Breakthrough Culture Award in 2025, and named one of FastCo's Most Innovative Places to Work in 2025.

Fohr is proudly independent, and we're building a company that attracts, supports, and retains the very best people in the industry.

FOHR VALUES

Everything we do is rooted in our Fohr Values:

• Excellence – We strive not just for our best, but for a level beyond that high mark.
• Individuality – We have a Fohr way of doing things. Thinking differently is in our DNA.
• Curiosity – We seek to understand the things we don't agree with, we investigate ideas before discarding them, and we question the status quo instead of following it.
• Ownership – We are dependable and deliver on expectations.
• Camaraderie – We look to build meaningful relationships in the workplace.
• Optimism – We believe deeply in the potential of our colleagues and clients and give the support and encouragement needed to reach that potential.
  

EQUAL OPPORTUNITY STATEMENT

Fohr is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by federal, state, or local laws.