Senior Manager, Commercial

• Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4
• Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4
• Leads the RFP and leasing process for all food & and beverage, lounges, and services contracts
• Monitors contractual terms and anticipates extensions, renewals, or tendering of all food and beverage, lounges, and passenger services contracts
• Represents the company’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place; ensures commercial partners are sufficiently knowledgeable regarding customer service protocols
• Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks
• Accountable for budget and revenue projections of the business categories
• Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems
• Contributes to the development and implementation of goals based on the annual business plan
• Maintains current knowledge of industry trends, opportunities, and challenges
• Oversee a direct report, providing guidance, performance feedback, and professional development support to the Manager, Concessions
• Other duties as required and assigned by Vice President, Customer Experience & Commercial

• 7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.
• Bachelor’s degree required; Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred
• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

• Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience
• Management methods, practices, and procedures
• Customer service
• Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations
• Proficiency with P & L statements
• Marketing and public relations principles

• Active learning: Understand the implications of new information for both current and future problem- solving and decision-making
• Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Time management: Manage one’s own time or the time of others
• Coordination with others: Adjust actions in relation to others' actions
• Judgment and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one

• Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
• Speak: Communicate information and ideas in speaking so others will understand
• Comprehend written information: Read and understand information and ideas presented in writing
• Write: Communicate information and ideas in writing so others will understand
• Recognize problems: Tell when something is wrong or is likely to go wrong
• Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
• Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

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