Senior Manager, Commercial Performance & Customer Insights

You might not know our name, but you’ve probably seen our work – on stage or on screen. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere.

We're looking for a Director, Commercial Performance & Customer Insights to build the reporting, governance, and customer insight capabilities that will help shape the future of our global commercial organization.

In this highly visible role, you'll:

• Build commercial KPI frameworks, executive dashboards, and performance scorecards
• Launch Voice of Customer and customer insight programs
• Develop customer health scoring and performance reporting
• Drive pipeline governance, account planning, and sales performance management
• Improve Salesforce adoption, reporting quality, and commercial accountability
• Partner with Sales, Finance, Marketing, CRM, and regional leaders to turn data into actionable business insights

What You'll Need:

• 7–10 years of experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or a related field
• Experience building KPI frameworks, executive reporting, or performance management programs
• Strong analytical, reporting, and data interpretation skills
• Experience influencing cross-functional stakeholders in a matrixed organization
• Excellent communication and presentation skills

Preferred:
• Experience in media, broadcast, sports, technology, live events, or related B2B services
• Experience with Salesforce, BI tools, and commercial reporting platforms
• Exposure to sales incentives, pipeline governance, or sales performance management
• Experience supporting transformation or process improvement initiatives

If you're excited about creating the operational foundation that enables better decisions, stronger customer insights, and measurable commercial performance, we'd love to hear from you.