Senior Manager - Control Management Issues, Events and Remediations

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The objective of the GRC Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GRC is looking for a Senior Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Minimum Qualifications:

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Bachelor''s Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Scoping, prioritizing, and supporting remediation of operational and compliance related issues, operational risk events and remediations

• Managing investigation of and conducting root cause analysis to address repeated operational risk issue and event types

• Overseeing the remediation process for operational risk issues and events

• Reviewing documentation and maintaining records of operational risk issues, events and remediations to ensure transparency and accountability

• Overseeing the issue, event and remediation resolution processes, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices

• Experience in financial services industry

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The selected individual will:

• Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
• Tracking records' progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other Operational Risk Management (ORM) teams
• Perform quality assurance on documentation and maintenance of records of issues, OREs and remediations to ensure transparency and accountability across ORM processes
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
• Liaise with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Review and advise the preparation of detailed reports on issues, OREs and remediations' status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise

The selected individual will:

• Support end-to-end process management, including capture, assessment, enhancement and resolution, for issues, operational risk events (OREs) and remediations by influencing Business Unit teams who own and action issues, operational risk events (OREs) and remediations
• Tracking records' progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other Operational Risk Management (ORM) teams
• Perform quality assurance on documentation and maintenance of records of issues, OREs and remediations to ensure transparency and accountability across ORM processes
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Provide guidance on specific control enhancements related to issues, and perform sample testing of issues to ensure resolution is complete and effective
• Liaise with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issues, OREs and remediation resolution, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Review and advise the preparation of detailed reports on issues, OREs and remediations' status, trends, and outcomes to senior management and governance committees and support sharing insights, better practices, themes, etc. across the enterprise