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Senior Manager Food Production

NSF International

Ann Arbor, MI

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JOB DETAILS
SKILLS
Benchmarking, Coaching, Continuous Improvement, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Food Production, Manufacturing Technology, Metrics, People Management, Process Improvement, Production Management, Quality Metrics, Relationship Management, Risk Management, Safety/Work Safety, Service Delivery
LOCATION
Ann Arbor, MI
POSTED
Today
As a Senior Production Manager, you will take the lead and develop a high-performing team responsible for delivering exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You take ownership of client service outcomes and operational performance by defining specific metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the clients lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence. This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates. #LI-EA 1 Enhance client retention and account health by proactively managing risks, strengthening relationships, and mai...Continuous Improvement, Production Manager, Production, Manager, Relationship Manager, Food, Manufacturing, Technology

About the Company

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NSF International

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