Senior Manager, HCP Program Operations (Remote)

Otsuka America Pharmaceutical Inc.

Princeton, NJ(remote)

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JOB DETAILS

SKILLS

Best Practices, Biotech and Pharmaceutical, Budgeting, Business Analysis, Business Processes, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Management, Documentation, Drug Development, Expense Reports, Groundskeeping, Internet Application, Interpersonal Skills, Leadership, Legal, Logistics, Logistics Management, Management of Information Systems/Technology (MIS), Marketing, Metrics, Microsoft Access Database, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Operational Support, People Management, Performance Metrics, Performance Reviews, Pharmaceutical Sales, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Promotional Programs, Resume Search, Sales, Sales Force Automation, Sales Operations, Standard Operating Procedures (SOP), Systems Administration/Management, Team Lead/Manager, Time Management, Vendor/Supplier Evaluation, Vendor/Supplier Management, Yahoo!

LOCATION

Princeton, NJ

POSTED

1 day ago

**Job Summary** This position reports into the Associate Director, HCP Program Operations, and will work directly with our brand teams, Legal and E&C, to manage Promotional Programs. The role leads cross functional initiatives to enable various promotional program tactics; engages with Ethics and Compliance, Legal, IT and other matrix teams to define business rules, processes and performance metrics to enable effective and compliant execution of programs. This position provides expertise to our marketing teams on their PME initiatives and helps determine systems, processes, functionalities and cross functional timelines to enable these initiatives. This position manages the logistics vendor for successful execution of all bureau activities including speaker nominations, contracting, system configurations, budget allocations, program confirmations, close outs, and Sunshine Reporting. Responsible for the tracking and reporting on bureau and vendor performance reviewed quarterly with key stakeholders. This position also oversees the process and submitter trainings; bring expertise to evaluate and streamline the submission process and training for ease of use and complete/accurate submissions as well as leveraging best practices across bureau management (contracting, payments). Focus on customer service, performance against established metrics and continuous improvement are foundational to this role. Job Description o Demonstrates strong stakeholder management by proactively building relationships, aligning cross-functional partners on priorities, and ensuring clear, consistent follow-up communications to drive accountability and timely execution. o Works directly with marketing teams to provide operational support for Promotional Speaker Program initiatives. o Provide leadership and direction to Contract and Logistics Vendor o Provides direction for open questions, situations or issues o Manages weekly core team meetings o Monitors and tracks vendor effectiveness and performance o Holds quarterly business review meetings with vendor o Provide guidance on system enhancements to meet Business and field needs in changing environment o Liaison with E&C and Legal to review Promotional Program execution as well as new tactics to help define and ensure process and system configurations support and are in alignment with OAPI policies and SOPs. o Lead cross functional initiatives to establish logistics tool/system and processes to meet any new requirements for new business rules, new event types or new metrics o Lead Speaker Nomination and Contracting process for Bureau Launch – working cross functionally with Legal, E&C, Brand, Medical and Field. o Review and maintain updated Field Training and Business Rule Documentation. o Work with Aggregate Spend Core team and Speaker Bureau Vendors to provide all necessary data for Speaker Programs to the Aggregate Spend reporting system (Porzio) o Manage Speaker Bureau Data Remediation Process o Identify areas of opportunity to enhance processes to meet business requirements most efficiently and compliantly o Develop team and skill sets to be ready to meet further business needs Qualifications Required o BA/BS degree o Minimum of 7 years within the pharmaceutical industry. o Experience managing vendors and IT projects o Strong knowledge / experienced working with Promotional Speaker Programs o Demonstrated proficiency with business analysis, written and verbal communications, presentation and interpersonal skills is required. o Initiative, problem-solving skills, and a focus on continuous improvement o The candidate should have hands-on experience with sales force automation systems (or equivalent), Microsoft Access (or equivalent), PowerPoint, Excel and Word. o Pharma Compliance Experience or strong knowledge of Pharma Code as it pertains to field promotional activities Preferred o Experience within Pharmaceutical Sales Force Compliance role o Sales or Sales Operations experience o Experience in other Sales, Marketing or Sales Operations areas (e.g. Sales Training, Marketing, etc.) o Experience supporting or working with multiple business units or therapeutic areas o Enter preferred qualifications **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $134,615.00 - Maximum $201,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

About the Company

Otsuka America Pharmaceutical Inc.

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