Our client provides consulting and technology solutions on all areas of the customer lifecycle (Contact to Action, Lead to Cash, Sale to Commission, Service to Satisfaction, and Analyze to Insight) through implementation of CRM technologies (SFDC, Oracle/Siebel, SAP and others) to deep customer analytics. If you enjoy finding innovative solutions to complex challenges and have experience in the energy market please read on…
Senior Practitioners in the SAP Customer capability are required to have experience in onsite functional or technical roles on at least five full-lifecycle SAP CRM implementations, with strong expertise in at least two of the following the areas/modules:
Marketing
Sales
Service
Order Management/Order to Cash
Marketo or Eloqua
Ten+ years consulting and/or CRM implementation experience.
Experience managing at least four large-scale full-life cycle implementations of CRM solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.
Experience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.
Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
Experience implementing other CRM platforms (Oracle/Siebel CRM, Oracle Fusion, Salesforce.com, Microsoft Dynamics, etc.)
Ability to travel to client sites 80-100% of the time
A Bachelors degree
In addition, successful Senior Managers will have the following preferred background:
Willingness to work on projects requiring international travel
Ability to work independently and manage multiple task assignments
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment