Senior Manager, IT Program Management

IT Project Manager, Senior Manager

Location: Must be based in New Jersey (remote)

Ready to make a difference?

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, and committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

The Senior Manager, IT Project Manager will lead complex IT delivery efforts across the software development lifecycle for the energy efficiency and utility sectors. This role is responsible for establishing operational objectives, directing project teams, managing delivery performance, and ensuring technology solutions support client, contract, and business objectives.

The Senior Manager will provide leadership to project managers, business analysts, technologists, vendors, subcontractors, and cross-functional delivery teams. This individual will serve as a senior delivery leader, trusted client partner, and subject matter expert in IT project execution, system implementation, governance, risk management, and operational improvement.

This role requires the ability to operate with significant independence, influence across functional areas, manage complex client and vendor relationships, and ensure adherence to scope, schedule, budget, staffing, quality, and performance expectations.

Why you will love working here:

• Quality of life: Flexible workplace arrangements and work-life balance
• Investment in the community: Donation matching and volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more: Ask your recruiter for more details.

What you will be doing:

• Lead end-to-end delivery of complex IT projects, programs, and operational workstreams within the energy efficiency and utility sectors.
• Establish operational objectives, work plans, delivery priorities, staffing plans, and performance expectations for project teams.
• Provide leadership to managers, business analysts, technologists, vendors, subcontractors, and cross-functional teams responsible for technology delivery.
• Own project and portfolio execution across scope, schedule, budget, risk, quality, communications, change control, and stakeholder management.
• Serve as a senior escalation point for complex delivery issues, competing priorities, client concerns, vendor challenges, and cross-functional dependencies.
• Develop methods, techniques, metrics, and evaluation criteria to measure project performance, team effectiveness, risk exposure, and delivery outcomes.
• Partner with client stakeholders, ICF leadership, subject matter experts, and delivery teams to define business needs, shape expectations, and drive technology-enabled solutions.
• Influence decision-making across functional areas, client teams, vendors, and internal leadership to achieve program and business objectives.
• Identify project risks, financial risks, operational risks, and delivery barriers. Develop mitigation strategies and response plans.
• Provide strategic direction on IT governance, system documentation, requirements management, testing, implementation planning, release readiness, and post-launch stabilization.
• Lead continuous improvement efforts that strengthen delivery processes, increase operational efficiency, improve quality, and reduce delivery risk.
• Support business growth by identifying opportunities to expand ICF's capabilities, improve client service, strengthen delivery models, and support proposal or contract-related activities as needed.
• Proactively escalate risks, ensure project budgets are being tracked and monitored
• Assist in the preparation of proposal content and pricing.
• Assist IT Director in developing accurate projections of revenue forecasts, estimated profitability, and estimated margins.
• Manage a team of analysts with responsibilities over employee development, retention, and onboarding.
• Assist the IT Director in hiring and training new team members.
• Identify opportunities for expanded work with existing clients as well as cross selling opportunities.
• Mentor, coach, and develop team members, including managers, senior analysts, and individual contributors, to support professional growth and expanded responsibilities.
• Foster an inclusive, collaborative, accountable, and high-performing team culture.
• Present project status, risks, decisions, recommendations, and performance updates to client stakeholders, ICF leadership, vendors, and cross-functional teams.

What we need you to have, minimum qualifications:

• Bachelor's degree in Information Systems, Information Technology, Business, Project Management, or a related field.
• 8+ years of experience in IT project management, technology delivery, systems implementation, business analysis, or related consulting delivery.
• 5+ years of experience leading complex IT projects, programs, or portfolios with responsibility for scope, schedule, budget, risk, quality, and stakeholder management.
• 3+ years of experience managing or leading teams, including project managers, business analysts, technologists, vendors, subcontractors, or cross-functional delivery resources.
• Experience leading software development lifecycle activities, including requirements, design, development coordination, testing, issue tracking, implementation, release readiness, and post-launch support.
• Experience using project management tools such as Jira, Smartsheet, Microsoft Project, or similar platforms.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and SharePoint.

What we would like you to have:

• Experience in the utility, energy, and/or energy efficiency sectors.
• Experience managing technology delivery across multiple systems, vendors, subcontractors, and client stakeholder groups.
• Experience leading or supporting proposal activities, contract management, financial performance tracking, client service strategy, or business growth initiatives.
• Strong ability to influence decisions across functional teams, client organizations, vendors, and internal leadership.
• Strong leadership skills with experience developing high-performing teams, mentoring staff, and supporting managers or senior individual contributors.
• Comprehensive knowledge of project management tools and methodologies, including Jira, Smartsheet, Microsoft Project, or similar platforms.
• Comprehensive knowledge of Microsoft Office products, including Excel, Visio, PowerPoint, and SharePoint.
• Experience developing and governing standard project documentation, including requirements specifications, use cases, design specifications, test plans, test scripts, implementation plans, status reports, risk logs, and decision records.
• Experience with content management systems, user roles, configuration, workflows, and content editing.
• Experience with business intelligence, reporting, data quality, system data, dashboards, or analytics.
• Ability to balance competing priorities across multiple projects, teams, deadlines, and stakeholder groups.
• Ability to provide strong direction to project teams while maintaining accountability for scope, budget, schedule, quality, and delivery outcomes.
• Ability to communicate with impact through executive-ready presentations, client-facing updates, written recommendations, and decision materials.
• Ability to lead blended teams of ICF staff, client staff, subcontractors, and vendors.
• Ability to challenge assumptions, sponsor change, improve delivery processes, and implement practical solutions to complex business and technology problems.

Professional Skills:

• Demonstrated experience establishing project plans, delivery governance, performance metrics, budgets, schedules, staffing plans, and operational work plans.
• Demonstrated consulting experience, including client-facing delivery, stakeholder management, executive communication, and expectation management.
• Experience identifying, managing, and escalating project risks, financial risks, scope changes, dependencies, and delivery barriers.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$143,756.00 - $244,385.00

New Jersey Remote Office (NJ99)