Senior Manager, Lifecycle Marketing

Senior Manager, Lifecycle MarketingNew York – Marketing – In office – Full‑timeWhat is Bilt?Bilt is the membership for where you live.What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.What's the role?Bilt is looking for a Senior Manager, Lifecycle Marketing to own activation and retention of Bilt Rewards members and network partners. You'll design highly personalized user journeys across email, push, and text — informed by predictive affinity modeling and user‑level engagement patterns. Working cross‑functionally with product, product marketing, engineering, and data teams, you'll bring lifecycle programming to life and drive adoption of benefits and key product offerings.This is a hands‑on IC role on the Growth team's Lifecycle pod. You'll operate with autonomy, make strategic calls alongside your lifecycle partner, and be expected to hit the ground running in a fast‑paced environment.In this role, you will…Develop and build highly personalized, contextual lifecycle journeys in Braze that address key business goals across teamsCreate and evolve email templates to effectively scale and automate lifecycle programming, using HTML/CSS and LiquidArbitrate content at the user level to ensure members see the most relevant content at the right timeStand up lifecycle dashboards in partnership with the data team to continuously monitor campaign volumes and metricsReport on campaign performance and use insights to continuously optimize lifecycle contentWork closely with product marketers to map user journeys and identify opportunities for experimentation and growthFind efficiencies in the lifecycle workflow by integrating and leveraging AI toolingImplement rigorous campaign QA processes to ensure flawless executionCollaborate with engineering teams on technical implementations and eventing architectureIn terms of qualifications, we're seeking:Must Have:5+ years of lifecycle marketing experienceStrong intuition for the user and ability to balance customer experience with business needsExtensive experience working in Braze with strong knowledge of LiquidExpertise building emails with HTML and CSSBackground working with engineering to trigger, power, and automate campaigns in BrazeExposure to martech platforms such as Census, Segment, FullStory, etc.Strong communication skills, creative problem‑solving ability, and attention to detailThrives in a fast‑paced, startup environment with ambiguityNice to Have:Design and/or copywriting skillsExperience with email deliverabilityBenefits:Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus programHealth insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.Team Events - We believe in human connection so we hold events to help our employees break the monotony of the typical work week.The salary range for a Senior Manager, Lifecycle Marketing is $120,000 - 150,000 and will be eligible for equity and an annual performance‑based bonus.Req ID: R297#J-18808-Ljbffr