Altria Client Services LLC
- Richmond, VA
- 3 days ago
- Full-time
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Skills
- Agile Programming Methodologiesunmatched
- Business Supportunmatched
- Capacity Allocationsunmatched
- Channel Strategiesunmatched
- Compensation Managementunmatched
- Computer Scienceunmatched
- Computer Skillsunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Establish Prioritiesunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Leadershipunmatched
- Manufacturingunmatched
- Manufacturing Managementunmatched
- Manufacturing Operationsunmatched
- Manufacturing Technologyunmatched
- Mentoringunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- Performance Managementunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Production Supportunmatched
- Project Management Professional (PMP)unmatched
- Project/Program Managementunmatched
- Quality Metricsunmatched
- Release Management/Engineeringunmatched
- Reliability Engineeringunmatched
- Resource Managementunmatched
- Risk Managementunmatched
- SAPunmatched
- Scrum Project Management and Software Developmentunmatched
- Software Administrationunmatched
- Student Loansunmatched
- Supply Chainunmatched
- Team Buildingunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Strategyunmatched
- Technical Supportunmatched
- Time Managementunmatched
- User Interface/Experience (UI/UX)unmatched
- Vendor/Supplier Planningunmatched
- Workforce Planningunmatched
Description
Are you a technology leader who thrives at the intersection of manufacturing operations, solution delivery, and team leadership? We're seeking aSenior Manager, Manufacturing Technologyto lead a high-performing team! This team delivers technology solutions and sustains business-critical applications powering our manufacturing operations. This role is located inRichmond, VA.In this role, you'll drive strategic technology initiatives, ensure operational excellence, and develop strong partnerships across the business to deliver reliable, scalable, and impactful outcomes.What you will be doing:
We want you to have:
As a People Leader at Altria, you are accountable for both results and the experience of your team. You drive alignment by connecting strategy to daily work, and you model collaboration by embracing diverse perspectives. By creating trust, offering feedback, and leading with authenticity, you help strengthen Altria's culture and deliver meaningful outcomes. The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $132,500.00 - $202,100.00. Why You'll Love Building Your Career at Altria At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:
At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact. This position is not eligible for sponsorship.
- Leading, developing, and mentoring a team responsible for technology solution deployment, application maintenance, incident management, and continuous service improvement across manufacturing environments.
- Partnering closely with manufacturing leaders, business partners, product owners, and technology teams to align priorities and deliver technology capabilities that support business objectives.
- Leading all aspects of execution of projects, enhancements, and operational initiatives, ensuring effective management of scope, timelines, risks, dependencies, and resource requirements.
- Driving operational excellence by improving service reliability, support responsiveness, issue resolution processes, and overall user experience.
- Serving as the partner concern point for critical incidents, production-impacting issues, delivery challenges, and vendor-related concerns, ensuring timely resolution and customer communication.
- Establishing and maintaining governance, documentation, operational coordination, release management, and quality standards across technology implementation and support functions.
- Leading team capacity and resource allocation across project work, operational support, maintenance activities, and emerging business priorities.
- Collaborating with infrastructure, cybersecurity, architecture, data, and enterprise application teams to ensure solutions are secure, scalable, supportable, and aligned with enterprise standards.
- Overseeing vendor and strategic partner relationships, holding providers accountable for service commitments, performance expectations, and continuous improvement objectives.
- Identifying and implementing opportunities to streamline processes, automate manual activities, reduce operational risk, and enhance the effectiveness of technology services.
We want you to have:
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and experience.
- 10+ years versatile experience in technology delivery, application support, technology operations, program management, or related IT leadership roles.
- 10+ years of people leadership experience, including team development, performance management, workforce planning, and prioritization of resources.
- Validated experience leading technology delivery alongside management of operational functions within a sophisticated enterprise environment.
- Solid grasp of IT service management practices, including incident, problem, change, release, and operational support management.
- Experience leading project delivery, application enhancements, production support activities, and multi-functional technology initiatives.
- Exceptional communication and collaborator leadership skills, with the ability to influence technical teams, business partners, vendors, and senior leadership.
- Proven ability to analyze complex issues, make sound decisions, handle challenging priorities, and drive accountability across teams.
- Experience supporting manufacturing and supply chain technologies such as Blue Yonder, TrakSYS, MES, SAP, or similar enterprise platforms preferred.
- PMP, ITIL, Agile, Scrum, or other relevant certifications preferred.
As a People Leader at Altria, you are accountable for both results and the experience of your team. You drive alignment by connecting strategy to daily work, and you model collaboration by embracing diverse perspectives. By creating trust, offering feedback, and leading with authenticity, you help strengthen Altria's culture and deliver meaningful outcomes. The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $132,500.00 - $202,100.00. Why You'll Love Building Your Career at Altria At Altria, we believe a great career starts with feeling supported - both at work and in life. Here's what you'll find here:
- Work where life works for you - with flexible and remote options that fit your world, not the other way around.
- Own your time - start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
- A place where you belong - where your ideas are welcomed, your growth is encouraged, and your impact is real
- Get recognized for your work - annual merit increases and performance bonus
- A future you can count on - 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
- Help with your goals - get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
- Support for what matters most - comprehensive medical, dental, and vision coverage for you and your family
- Celebrating your milestones - paid parental and bonding leave for life's biggest moments.
- Wellness that goes beyond work - programs that care for your whole well-being at whatever stage you are in your life
- A culture that gives back - paid volunteer days and a shared commitment to making a difference
At Altria, we offer more than benefits - we offer a career that fits your life, rewards your ambition, and celebrates your impact. This position is not eligible for sponsorship.
Numbers & Facts
| Location | Richmond, VA |
| Job Type | Full-time |