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Senior Manager Merchandise Services & Operations (Hybrid)

Footlocker

New York, NY

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JOB DETAILS
SALARY
$110,000–$125,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Processes, Coaching, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Data Analysis, Data Quality, Detail Oriented, Documentation, Finance, Leadership, Life Insurance, Maintain Compliance, Merchandising, Operational Communications, Operational Improvement, Operational Support, Order Processing, Performance Management, Performance Metrics, Pricing, Problem Solving Skills, Process Improvement, Process Modeling, Procurement Planning, Product Data Management (PDM), Product Support, Purchase Orders, Retail Merchandising, Retail Operations, Root Cause Analysis, Sales Cycle, Service Level Agreement (SLA), Sports, Supply Chain, Talent Management, Team Lead/Manager, Technical Operations, Time Management
LOCATION
New York, NY
POSTED
Today
Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.

Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.

Come change the game with us. Apply today!

This hybrid position will be located at our Corporate Office in NYC. Expectations for hybrid in-office schedule is three days a week: Tuesday, Wednesday, and Thursday.

Foot Locker, Inc. is seeking a passionate and results-driven leader to join the North America Merchandise Strategy and Operations team. The Senior Manager, Merchandise Services will partner cross-functionally with Buying, Planning, Digital, Supply Chain, and Technology to improve processes, systems, and data quality across the merchandise lifecycle.

Success in this role requires strong communication skills, operational expertise, and the ability to lead change across complex, cross-functional environments.

Core skills and abilities:
  • Detail Oriented: Deep understanding of business processes and supporting systems; willingness to dive into details to drive accuracy and improvement
  • Problem Solver: Creative and tenacious in resolving issues; able to simplify complex challenges
  • Cross-Functional Communicator: Proven ability to build and influence partnerships across teams
  • Data & Technology Savvy: Strong understanding of system and data interactions; ability to quickly learn and adapt to new technologies
  • Self-Directed: Effectively manages priorities, timelines, and competing demands
  • Change Agent: Leads process improvement and drives adoption of new ways of working
Applicants must be currently authorized to work in the United States on a full-time basis. At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Responsibilities
  • Lead and develop a team of 19 (two direct reports), overseeing data integrity, item creation, and purchase order operations across North America
  • Define and evolve the Merchandise Services operating model, including process standardization, governance, and scalability; lead process improvement initiatives
  • Own end-to-end merchandise services processes, including item setup, product attribution, and purchase order lifecycle management
  • Establish and monitor KPIs (e.g., data accuracy, PO timeliness, SLA adherence, cycle time) and drive accountability to performance targets
  • Own data governance and integrity standards across merchandise systems, ensuring adherence to agreed-upon style, color, and product attribution guidelines; oversee vendor deadline calendars, digital enrichment data, family coding, and size chart consistency to support accurate product representation
  • Ensure timely and accurate purchase order execution, including maintenance activities such as updates, cancellations, and exception management; partner closely with Buying and cross-functional teams to resolve PO discrepancies (shortages, overages, pricing) and improve upstream accuracy
  • Lead continuous improvement initiatives by identifying root causes and implementing scalable process and technology solutions
  • Partner with Technology and Merchandise Operations to support system enhancements and implementation of new capabilities
  • Build organizational capability through coaching, talent development, and creating growth opportunities for team members
  • Manage team performance and carry out supervisory responsibilities in accordance with company policies and applicable laws
Qualifications

Required Experience and Skills
  • Bachelor's degree in Business, Finance, Merchandising, or related field
  • 5+ years of relevant retail or merchandising operations experience
  • Experience in product data management, item setup, and purchase order processes
  • Proven experience leading cross-functional projects and driving operational improvements
  • Strong analytical skills with advanced proficiency in Excel and data analysis
  • Process-oriented with experience documenting current-state processes and designing optimized workflows
Leadership Competencies
  • Operational Excellence: Deep understanding of merchandising processes and systems with a focus on efficiency and accuracy
  • Strategic Thinking: Ability to connect operational execution to broader business objectives
  • Change Leadership: Proven ability to lead change and drive adoption of new ways of working
  • Cross-Functional Influence: Builds alignment and strong partnerships across teams
  • Data & Systems Acumen: Leverages data and system knowledge to inform decisions and drive improvements
At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
  • Cameras must be on for all virtual interviews.
  • AI tools are strictly prohibited during interviews or assessments.
We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

#LI-JJ1

Benefits

The annual base salary range is $110000 - $125000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

Foot Locker Benefits:
  • Employee Discount
  • Paid Time Off
  • Paid Parental Leave
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

About the Company

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Footlocker

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