Senior Manager, New Services Enablement and Execution

Overview

The Senior Manager, New Services Enablement & Execution turns the New Services strategy into reality, bringing new service opportunities to life from discovery and in-store pilot through full-scale rollout. This role provides strategic leadership and owns the execution layer, designing the processes, timelines, and cross-functional support needed to launch each service and ensuring the services ecosystem operates as a connected whole. The role runs on aggressive speed-to-market timelines and a fast test-and-learn mentality and will help lead the team's transition from a lean agile model to a funnel (stage-gate) methodology as the portfolio grows. Success requires an ingrained start-up mentality: a strategic mindset, accountability, business drive, resiliency, curiosity, and critical problem solving, with the adaptability to solve problems on the fly and the tenacity to deliver programs on time while proactively removing barriers.

Primary Responsibilities:

• Program Execution & Speed to Market: Lead strategic planning and execution for services initiatives, personally driving the merchandising actions required for new service launches while collaborating with cross-functional coworkers to ensure they deliver their portions on time. Build high-level project plans that layer in cross-functional milestones and supporting financials, create and refine processes, and drive delivery against business objectives, timelines, and operational requirements. Launch quickly, pilot early, and anticipate obstacles, bringing practical solutions with cross-functional buy-in to keep launches on schedule.

• Partnerships & Cross-Functional Collaboration: Build successful partnerships with vendor and supplier partners, key internal coworkers, and cross-functional teams including Merchandising, Inventory Management, Store Operations, Finance, Marketing, Legal, and Retail Leadership, collaborating with multi levels within the organization and applying negotiation and influence to reach mutually beneficial outcomes. Drive issue resolution, process improvements, and program enhancements that maximize partnership value and support company growth objectives.

• Go-to-Market & Adoption: Partner with Marketing, Omni Channel, Store Operations and Field Sales to build go-to-market plans that drive foot traffic, measurable product adoption, and sales growth. Deliver marketing collateral, sales training guidance, and customer support materials that equip stores and field teams to sell and support each service.

• Strategy & Category Growth: Aid in the development of and ownership of execution of multi-category and product strategies that align with business strategies and drive sales, penetration, margin growth, profitability, and market leadership. Use market and consumer insights to develop a point of view on customer-centered platforms and represent the “voice of the customer” in internal decision making. Apply long-term planning so near-term launches build toward the broader New Services pipeline.

• Performance Insights, Operating Cadence & Tools: Track and analyze key performance metrics to measure program and product success, identify opportunities and risks, and drive data-driven decisions. Partner with Merchandising Planning & Analysis to build trackers and reporting frameworks, and run a disciplined operating cadence that ensures follow-through, timely escalation, and accountability.

• Lead and mentor a team: Exhibit strategic leadership while fostering a culture of continuous learning and professional development

Education and Experience:

·        Level of Formal Education: Bachelor's degree or equivalent experience

·        Area of Study: Business Administration, Marketing, Merchandising, Program Management 

·        Minimum Years of Experience: 7

·        Type of Experience:

o   Retail and merchandising experience

o   New product introduction

o   Business portfolio management and long-term planning

o   Multi-program oversight across categories, with executive collaboration

o   Proven track record of owning and executing programs & roadmaps 

o   Program and project management

o   Partnership and vendor management

o   Launching new products or services in a fast-paced environment

·        Technical Competencies & Information Systems: Advanced Excel and PowerPoint. Project and Program management tracking

·        Skills & Abilities:       

o   Strategic planning and execution

o   Vendor and supplier management

o   Market and consumer insights

o   Negotiation

o   Communication excellence, including translating complex information into clear recommendations

o   Data interpretation, turning insights into actionable plans

o   Managing multiple priorities and programs at various stages

o   Team leadership and mentoring (long term)

·        Personal Attributes & Other/Preferred:          

o   Strategic mindset

o   Influence 

o   Accountability

o   Strong business drive and ownership

o   Resiliency

o   Curiosity

o   Start-up style speed, flexibility, and bias for action

o   Comfort with ambiguity and rapid test-and-learn.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. 

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.  

Pay, Benefits & Work Schedule: The salary range for this role is $106,500/year to $180,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. 

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. 

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. 

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.