Senior Manager of Case Management

Senior Manager of Case Management - EDWP

Visiting Nurse Health System is looking for an experienced and mission-driven Senior Manager of Case Management - EDWP to partner with the Director of Case Management (DCM) to oversee care coordination across community-based programs. In this highly visible leadership role, you will strengthen daily operations, support team performance, and help ensure members receive coordinated, high-quality services. This in-office position is based at our Hartsfield or Marietta office, Monday through Friday.

Who are we?

For more than 78 years, Visiting Nurse Health System has been a trusted leader in caring for Atlanta. As a non-profit provider of home healthcare, long-term care at home, hospice, and palliative care services, we help patients and families receive the support they need where they feel most comfortable-at home. Here, your work is more than a job; it is an opportunity to lead with purpose, make a meaningful impact, and improve lives across the communities we serve.

Our vision is to be the first choice for patients, families, payers, and healthcare providers seeking home healthcare services. We are committed to exceptional patient and employee satisfaction, strong community partnerships, coordinated care solutions, workforce development, and innovative technologies that improve affordability and access to care. We strive to be a place where healthcare professionals are proud to work, supported in their growth, and empowered to do their best work. For more information about our organization, please visit us here.

We are looking for leaders who bring our values to life every day-in the way they support their teams, serve members, collaborate with partners, and lead through change.

• Respect & Integrity - We practice the highest ethical standards and honor our commitments. We are fair, transparent, honest, and person-centered in all our actions. We value the beliefs and opinions of our diverse community of patients and employees.
• Excellence - We are committed to delivering the best outcomes and highest quality service through the dedicated efforts of every team member. We are committed to continuous improvement in all that we do and strive to be leaders for others to emulate.
• Stewardship - We enhance the lives of those we serve through responsible planning and management of the resources entrusted to us, with each of us contributing toward a shared purpose.
• Care - We provide compassionate, person-centered care while respecting individual physical, emotional, and spiritual needs.

Job Overview:

The Senior Manager of Case Management (SMCM) for Visiting Nurse Health System's (VNHS) Elderly and Disabled Waiver Program (EDWP) manages Team Leads and case management teams, ensures high-quality member support, and aligns daily operations with organizational goals, regulatory standards, and best practices in care management. The SMCM supports interdisciplinary teamwork, monitors performance metrics, and collaborates on strategies to improve member outcomes, access to services, and continuity of care. The SMCM works with the DCM to develop and execute departmental initiatives, streamline workflows, and address barriers to member care in community settings.

WHO THRIVES IN THIS ROLE

This position rewards someone who genuinely enjoys people - reading a room, building trust with a new Case Manager, and turning a tense conversation with a frustrated stakeholder into a productive one. No two days look alike: one moment is spent reviewing performance metrics, the next coaching a Team Lead through a difficult case, and the next representing VNHS at a community partner meeting. That variety, rather than a narrow technical focus, is what keeps the right person energized in this role.

The best fit communicates quickly and in detail, is comfortable picking up the phone or sending a text rather than waiting on a formal memo, and is a natural translator - turning policy and performance data into plain guidance the frontline team can act on immediately. They lead through instruction and encouragement, taking new Case Managers under their wing during onboarding and extending real autonomy only as trust is earned, one relationship at a time.

They are comfortable making the dozens of day-to-day calls this role demands - staffing, scheduling, workflow - and know instinctively when a case is too complex or too regulated to handle alone, bringing it to the Director of Case Management without hesitation. What keeps this person engaged for the long run is a busy, socially connected, ever-changing environment, along with real recognition - a title, a shout-out in a team meeting, visible credit - for the outcomes their team delivers.

What you'll be doing:

The Senior Manager of Case Management - EDWP oversees the daily operations of EDWP, providing leadership and guidance to Team Leads and Case Managers while ensuring high-quality, member-centered services. This role is responsible for operational performance, clinical oversight, staff development, regulatory compliance, and collaboration with community partners to improve member outcomes.

• Oversee daily EDWP operations, resource allocation, staffing, and program performance.
• Lead and support Team Leads and Case Managers through coaching, consultation, performance management, and professional development.
• Monitor key performance metrics, identify variances, and implement quality improvement and corrective action strategies.
• Provide clinical oversight through complex case consultation, joint home visits, assessment conferences, and documentation reviews.
• Ensure care is coordinated effectively with physicians, nursing leadership, DCH, and community stakeholders.
• Support recruitment, onboarding, orientation, performance evaluations, and ongoing development of case management staff.
• Promote culturally responsive, member-centered care and effective integration of medical, behavioral, and social services.
• Support complaint resolution, clinical investigations, risk management, and documentation requirements.
• Serve as a secondary liaison with the Department of Community Health (DCH) for the EDWP.
• Ensure compliance with EDWP, Medicaid, Medicare, federal/state regulations, accreditation standards, and VNHS policies.
• Promote member safety, infection control, and evidence-based practices across the program.

Minimum Qualifications:

• Bachelor's degree in health sciences, social work, counseling, or a related field.
• Master's degree is a plus.
• Licensed Clinical Social Worker (LCSW) is a plus.
• Licensed Master Social Worker (LMSW) is a plus.
• Certified Social Work Case Manager (C-SWCM) is a plus.
• Valid CPR certification.
• Current, valid driver's license.
• Minimum of three years of case management experience.
• Minimum of three years of leadership experience.
• Minimum of three years of experience working with Medicaid Waiver programs.
• Minimum of three years of experience in community-based healthcare, public health, care coordination, or a similar healthcare or social services role.
• Knowledge of Medicaid Waiver policies and regulations.
• Demonstrated knowledge of KPIs and performance management.
• Strong knowledge of healthcare regulations, quality standards, and care coordination models.
• Strong understanding of community health issues and social determinants of health and access to care.
• Demonstrated proficiency using digital tools and platforms for communication, documentation, reporting, and data tracking.
• Experience working with underserved or vulnerable populations.
• Proficiency with Microsoft Office applications, internet navigation, email, computer file management, online HR services, and online training platforms. Knowledge of the Georgia Horizon system is a plus.

Why Join Visiting Nurse Health System?

• Lead a mission-focused program that helps older adults and individuals with disabilities remain supported in the community.
• Join a respected non-profit organization with a long-standing legacy of service in Atlanta.
• Make a meaningful impact by developing teams, improving systems, and advancing quality care.
• Work in a collaborative environment that values respect, integrity, excellence, stewardship, and compassionate care.

Salary Range: $80,000.00 - $100,000.00

Our organization incorporates a survey called Culture Index into our hiring process. This brief, 7-minute assessment helps us better understand your behavioral traits as they relate to the role. If you are selected to move forward, you will receive a link to complete the evaluation.

If you are a case management leader who is passionate about community-based care, team development, and improving outcomes for vulnerable members, we invite you to join us in our mission to provide excellent care, comfort, and dignity to those we serve.

Visiting Nurse is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact Visiting Nurse at 404-215-6100.

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