Senior Manager of Lodging - Mount Snow Resort

Vail Resorts

West Dover, VT

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JOB DETAILS

SALARY

$70,304–$100,415 Per Year

SKILLS

Administrative Management, Alliance/Partner Management, Best Practices, Billing, Budget Management, Budgeting, Business Administration, Business Strategy, Business Support, Capital Project, Coaching, Condominiums, Continuous Improvement, Cross-Functional, Customer Support/Service, Dental Insurance, Driver's License, Employee Assistance Plan, Expense Management, Facilities Management, Facilities and Maintenance, Financial Analysis, Financial Metrics, Food and Beverage Industry, Health Insurance, Home Inspections, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Inventory Management, Leadership, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Onboarding, Operational Audit, Operational Expenditure (OPEX), Operational Improvement, Operations Planning, Performance Management, Performance Metrics, Preventative Maintenance, Process Management, Profit & Loss, Property Maintenance, Property Management, Property Rentals, Purchasing/Procurement, Quality Assurance, Real Estate, Real Estate Development, Recreation, Reimbursement, Rentals, Retail, Revenue Management, Short Messaging Service (SMS), Spanish Language, Strategic Planning, Team Building, Team Lead/Manager, Time Management, Training/Teaching, Vision Plan

LOCATION

West Dover, VT

POSTED

3 days ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

+ MORE employee discounts on lodging, food, gear, and mountain shuttles

+ 401(k) Retirement Plan

+ Employee Assistance Program

+ Excellent training and professional development

+ Referral Program

Full Time roles are eligible for the above, plus:

+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

+ Free ski passes for dependents

+ Critical Illness and Accident plans

Job Summary:

Vail Resorts Hospitality is the premier property and vacation rental management company in Vermont, providing exceptional management services to homeowners and delivering unforgettable experiences for resort guests. The Senior Manager of Lodging serves as the General Manager for Mount Snow Lodging Operations, overseeing the Grand Summit Resort Hotel and the resort's managed vacation rental portfolio.

This leadership role is responsible for all aspects of lodging operations, including guest services, housekeeping, property maintenance, owner relations, and vacation rental management. The Senior Manager partners closely with homeowners, homeowners' associations, community association managers, and cross-functional resort teams to maximize property performance, enhance owner satisfaction, and deliver Vail Resorts' mission of creating an Experience of a Lifetime for employees and guests.

The ideal candidate is a dynamic hospitality leader with a passion for service excellence, team development, property management, and vacation rental operations. Success in this role is measured through strong financial performance, exceptional guest and owner satisfaction, well-maintained properties, and high-performing teams.

Job Specifications:

+ Starting Wage: $70,304.00 - $100,415.00 + Annual Bonus

+ Employment Type: Year Round

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: No

Job Responsibilities:

Leadership & Operations

+ Provide overall leadership and strategic direction for Mount Snow Lodging Operations, including the Grand Summit Resort Hotel and managed vacation rental properties.

+ Lead and develop a team of lodging professionals, including direct oversight of Owner Relations, Front Desk, Housekeeping, and Spa & Recreation leadership.

+ Foster a culture of accountability, engagement, guest service excellence, and continuous improvement.

+ Recruit, hire, train, coach, and develop both frontline and leadership employees.

Vacation Rental & Owner Relations

+ Oversee all aspects of the vacation rental management program, including homeowner acquisition, contract retention, onboarding, and property transitions.

+ Build and maintain strong relationships with homeowners to drive satisfaction, trust, and long-term participation in rental management programs.

+ Serve as a primary escalation point for homeowner concerns and ensure timely, effective resolution.

+ Partner with Revenue Management and Reservations teams to optimize occupancy, ADR, and rental revenue performance.

Guest Experience

+ Ensure exceptional guest experiences across all lodging and vacation rental accommodations.

+ Monitor guest feedback and post-stay survey results, proactively addressing service opportunities and implementing operational improvements.

+ Partner with Food & Beverage, Conference Services, Resort Operations, and other departments to deliver seamless guest experiences.

Property Management & Asset Care

+ Oversee housekeeping, maintenance coordination, preventive maintenance programs, and property inspection standards.

+ Ensure managed properties and common areas are maintained in accordance with brand standards, owner expectations, and resort quality guidelines.

+ Lead unit quality assurance initiatives, seasonal deep-cleaning programs, and property enhancement projects.

+ Coordinate property upgrades, owner-funded improvements, capital projects, and vendor services.

Financial & Business Management

+ Manage departmental budgets, inventory controls, purchasing processes, and expense management.

+ Partner with HOA leadership and community management teams on budgeting, invoicing, reserve planning, and operational projects impacting managed properties.

+ Analyze operational and financial performance metrics to identify opportunities for growth, efficiency, and improved profitability.

+ Support annual business planning and strategic initiatives for the Mount Snow lodging operation.

Collaboration & Strategic Partnerships

+ Collaborate with Vail Resorts Hospitality leadership and regional teams to execute company objectives and share best practices.

+ Build and maintain productive relationships with homeowners' associations, community managers, resort departments, and external service providers.

+ Support regional and enterprise-wide hospitality initiatives as needed.

Job Requirements:

+ Minimum of four (4) years of progressive leadership experience in hotel management, vacation rental management, property management, or a related hospitality field.

+ Demonstrated success leading teams and managing complex lodging or vacation rental operations.

+ Strong financial acumen with experience managing budgets, expenses, and operational performance metrics.

+ Exceptional customer service, communication, and relationship-building skills.

+ Experience working with property management systems (PMS) and hospitality technology platforms.

+ Proficiency in Microsoft Office, including Excel, Word, and Outlook.

+ Valid driver's license.

+ Ability to lift up to 25 pounds and stand for extended periods as required.

Preferred

+ Bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field.

+ Experience working in a resort, condominium-hotel, HOA, or vacation rental environment.

+ Knowledge of property maintenance, facilities management, and asset preservation programs.

+ Bilingual Spanish language skills.

+ Experience with hospitality and property management systems such as IQware, Opera, SMS, LMS, or similar platforms.

The expected pay range is $70,304.00 - $100,415.00 + Annual Bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 515891_

_Reference Date: 07/15/2026_

_Job Code Function: Leadership - Lodging Ops_

About the Company

Vail Resorts

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Sports and Physical Recreation

WEBSITE

https://jobs.vailresortscareers.com/

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