Senior Manager of Merrimack Valley Renew

Massachusetts Employer

Lawrence, MA

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JOB DETAILS

SKILLS

Billing, Budget Management, Budgeting, Communication Skills, Community Support, Conferences, Customer Relations, Customer Support/Service, Detail Oriented, Energy Management, English Language, Finance, Leadership, Multilingual, Organizational Skills, Performance Analysis, Plan Meetings, Problem Solving Skills, Process Improvement, Process Management, Production Control, Project Tracking, Project/Program Coordination, Project/Program Management, Record Keeping, Salesforce.com, Spanish Language, Strategic Planning

LOCATION

Lawrence, MA

POSTED

27 days ago

The Senior Project Manager position is responsible for the successful execution and oversight of the Merrimack Valley Renew Program (Renew). This position is critical to ensuring the program?s success, impact, and alignment with goals set by the Massachusetts Department of Energy Resources (DOER). This role will manage a large, complex project portfolio, making strategic decisions for your scope of work, coordinating across multiple external and internal teams, and managing the project\'s budget. On a daily basis, this position will interact with program partners, evaluate progress, lead problem solving efforts, and prepare coordination meetings. Key Responsibilities: Program & Project Leadership: Assume the overall program management leadership role for Renew, providing strategic oversight for the program. Lead the execution and success of Renew, ensuring alignment with community needs and the DOER contract. Maintain and distribute existing Renew program manuals, approved forms, and documents, ensuring all new materials are translated into Spanish. Convene and facilitate periodic meetings with internal teams and partners who are executing the program. External Partnership & Funder Liaison: Serve as the primary liaison and manage communications with the funder, the Massachusetts Department of Energy Resources (DOER), on behalf of All In Energy as well as the coalition of other implementation organizations (Greater Lawrence Community Action Council (GLCAC) and Abode Energy Management). Coordinate with other project managers and coalition partners to ensure organizational cohesion and capacity. Lead the recruitment of 3?5 Mass Save Home Performance Contractors (HPCs) identified by Abode, to participate in the delivery of the program. Facilitate the approval of any customer-facing materials created by Home Performance Contractors (HPCs) or other partners. Represent the program in any public forums, such as conferences or media appearances. Reporting and Invoicing: Coordinate with the Finance Department to deliver monthly invoices that incorporate all coalition members to DOER. Manage the process for reserving funds and invoicing on behalf of contractors. Coordinate with the Communications and Data teams to manage and maintain the program\'s microsite (renewmv.org), including customer and contractor intake forms. Ensure that all program data for customers served by HPCs and GLCAC is accurately tracked in Salesforce, ensuring records are up-to-date. Oversee weekly production updates and periodic detailed reports for the DOER. Review program performance reports and coordinate with the Customer Action Manager on Customer Action Team support to drive improvements necessary to achieve program goals. Required Qualifications: Experience working with low-income, majority-minority, and/or Spanish-speaking immigrant populations. Demonstrated experience in project/program management including goal-setting, strategic planning and performance analysis and accountability (3 to 5 years of experience is typical for this level). Experience with complex external stakeholder or inter-organization project management. Demonstrated ability to work independently and make strategic decisions for the scope of work under purview. Strong detail-orientation and ability to keep tasks, records, and systems organized. Demonstrated ability to creatively problem solve and overcome obstacles. Preferred Qualifications: Bilingual professional fluency in English and Spanish, both written and spoken to effectively engage with the Merrimack Valley community and support the customer intake and project facilitation team. Experience in managing and creating project budgets and financial tracking. Experience working with populations in the Merrimack Valley of Massachusetts. This is a partial Job Description. Please contact the email listed in the job order for more details.

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Massachusetts Employer

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