Senior Manager of Program Management

Summary:

The Senior Manager of Program Management is responsible for leading a team of Program and Project Managers while overseeing a portfolio of strategic initiatives that deliver business value, operational excellence, and technology transformation. This leader drives cross-functional execution across Product, Engineering, Operations, Customer Experience, and Corporate Functions to ensure successful delivery of complex programs aligned to organizational priorities. The role requires a highly strategic yet hands-on leader who can establish governance, manage dependencies, remove obstacles, drive accountability, and provide executive visibility into program performance. The Senior Manager serves as a trusted partner to senior leadership, translating business objectives into executable plans while developing a high-performing program management organization.

Duties and Responsibilities:

Strategic Portfolio Leadership

• Own and manage a portfolio of strategic business and technology programs.

• Partner with executive leadership to translate organizational goals into program roadmaps and execution plans.

• Establish portfolio governance practices, prioritization frameworks, and investment recommendations.

• Ensure alignment between program objectives, business outcomes, and company strategy.

• Lead annual and quarterly planning processes for assigned portfolios.

Program Execution

• Drive successful delivery of large-scale, cross-functional initiatives from concept through implementation.

• Manage scope, schedule, budget, dependencies, risks, and resource allocation across multiple programs.

• Define success metrics and monitor progress against business and operational objectives.

• Identify execution risks early and drive mitigation and resolution plans.

• Ensure programs are delivered on time, within budget, and achieve intended outcomes.

Leadership & People Management

• Lead, coach, and develop a team of Program Managers and Project Managers

• Establish clear performance expectations and accountability measures.

• Create career development plans and succession strategies for team members.

• Foster a culture of collaboration, ownership, transparency, and continuous improvement.

Governance & Executive Communications

• Design and operate executive-level governance forums, steering committees, and operating reviews.

• Develop executive dashboards, status reporting, and business reviews.

• Provide regular communications to leadership regarding program health, risks, dependencies, and achievements.

• Ensure decisions, commitments, and action items are documented and tracked to completion.

Cross-Functional Leadership

• Partner closely with Product Management, Engineering, Operations, Security, Compliance, Finance, and Vendor Management teams.

• Facilitate alignment across diverse stakeholders with competing priorities.

• Resolve organizational barriers and drive consensus among leadership teams.

• Influence without authority across multiple functions and business units.

Operational Excellence

• Establish and continuously improve Program Management Office (PMO) practices, standards, and methodologies.

• Implement best practices for planning, risk management, resource management, and delivery governance.

• Introduce data-driven decision making and process improvement initiatives.

• Leverage Microsoft 365, Planner, Power BI, Copilot, and project management tools to improve visibility, efficiency, and execution.

Skills and Competencies:

• Expert knowledge of program and portfolio management practices.

• Strong business acumen and strategic thinking capabilities.

• Exceptional executive communication and presentation skills.

• Advanced risk, dependency, and financial management skills.

• Ability to influence senior leaders and drive organizational alignment.

• Strong analytical and problem-solving capabilities.

• Experience leading change management and organizational transformation.

• Proficiency with Microsoft Project, Planner, Azure DevOps, Jira, Power BI, and Microsoft 365 platforms.

• Drives Results

• Strategic Mindset

• Organizational Agility

• Customer Focus

• Builds Effective Teams

• Develops Talent

• Influences Across Boundaries

• Decision Quality

• Manages Complexity

• Communicates Effectively

• Accountability

• Continuous Improvement

Minimum Qualifications:

Education

• Bachelor's degree in Business, Engineering, Computer Science, Information Technology, or related field.

Experience

• 10+ years of program and project management experience.

• 5+ years of people leadership experience managing managers and/or senior program managers.

• Experience leading large-scale technology, product, operational, or transformation programs.

• Proven experience managing multimillion-dollar initiatives and complex stakeholder environments.

• Experience presenting to executive leadership and steering committees.

Preferred Qualifications:

• Master's degree preferred.

Required Licensing or Certifications:

Preferred Certifications

• PMP (Project Management Professional)

• PgMP (Program Management Professional)

• Lean Six Sigma Certification

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.