Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote

Looking for a candidate with Customer Experience.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.

• Lead and execute omnichannel marketing strategies and customer experience initiatives.
• Partner with cross-functional teams including marketing, communications, operations, technology, and external partners.
• Drive marketing programs from planning through execution while ensuring alignment with business objectives.
• Monitor campaign performance, analyze key metrics, and provide actionable recommendations.
• Develop executive presentations, strategic updates, and stakeholder communications.
• Manage multiple projects, timelines, and priorities in a fast-paced environment.
• Support customer experience programs and process improvement initiatives.

• 10+ years of experience in marketing, customer experience, brand management, or commercial operations.
• Strong background in omnichannel marketing strategy and campaign execution.
• Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
• Excellent project management and organizational skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Exceptional verbal and written communication skills.
• Bachelor's degree in Marketing, Communications, Business, or a related field.

• Experience working in large, matrixed organizations.
• Knowledge of customer experience (CX) frameworks and marketing technologies.
• Experience with project management platforms and marketing workflow tools.
• Track record of driving successful marketing programs and business outcomes.

If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.