Senior Manager, Operations

• Build, maintain, and develop a team of Service Center Managers that strive for excellence

• Provide leadership across RPM by demonstrating ORBIS values and culture

• Seamless day to day execution of operations throughout allocated Service Centers

• Daily review of production metrics and KPI's (production, labor hours/expense, parts per hour)

• Monthly review of financial statements and expenses (labor/overtime, forklifts, equipment/facility repairs)

• Evaluate and adjust operations as necessary to achieve customer expectations, production, and financial goals

• Drive accountability to standard operating procedures throughout allocated Service Centers

• Ensure best practice sharing throughout RPM by collaborating with other Senior Operations Managers, Regional Managers, and the Safety, Quality, and Human Resources teams

• Perform site visits and audits of Service Centers to ensure safety, production, and quality requirements

• Establish and maintain engaged and professional relationships with all allocated Customers

• Develop with the team of Service Center Managers, a continuous improvement plan focusing on operational excellence, employee relations, and financial strategies

• Review, evaluate and provide corrective action for direct reports on a predetermined and proactive basis

• Motivate, train, and develop team members as part of succession planning and for future growth/opportunities

• Consistently ensure adherence and accountability of ORBIS policies

• Be a SME (subject matter expert) of RPM operations for Commercial (Sales & Marketing) for new opportunities

• Working with Commercial, scope new opportunities through customer site visits and review of RFPs

• Working with Customers, Commercial, Engineering, and vendors, solution out new opportunities including building, labor, equipment, and automation

• Working with Finance and Commercial, cost model out new opportunities

• When new opportunities are secured, plan, resource, and project manage the program's implementation through to successful and profitable start up

• Other duties as assigned

Performance Measures and Outcomes

• Must pass company training programs to perform daily tasks.
• Must meet or exceed budget requirements.
• Must meet or exceed safety and quality requirements.

Education/Certification

Level Required

High School Diploma/GED

Must maintain Company approved Fork Lift Operator's Licenses.

Company Certification

This may include one or more different types of fork lifts.

Level Desired

Bachelor's Degree

Work Experience

Required

• Minimum of 8 years direct oversight and management experience in a manufacturing or distribution environment with a proved track record of success and stability.

• Basic level of mechanical skills
• Experience overseeing multiple remote locations

Additional Knowledge, Skills, and Abilities

• Must be able to read/comprehend written and oral instructions in English; read and comprehend safety rules, operating and maintenance instructions, procedure manuals and product recipes/material identifications.
• Preferred core understanding and/or experience in supply chain related activities (i.e. transportation, reverse logistics, cleaning and sanitation, asset tracking).
• Proven understanding of safety and OSHA compliant processes.
• Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-business synergies. (Bi-Lingual a plus)
• Intermediate financial knowledge sufficient to understand/build/manage financial budgets and statements.
• Trained and proficient utilizing LEAN Manufacturing practices and at least 3 years of LEAN, 5S and process improvement experience.

Travel Requirements

• 75% travel required to support the locations assigned within their region.
• Valid driver's license required/Motor Vehicle Report Required

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