Senior Manager, Order Management (Can sit in Indy, IN or Spg, SC)

• This position is eligible to sit in either Indianapolis, IN or Spartanburg, SC.*

PURPOSE

• To lead a team to ensure accurate and timely WHS Order Management across a NAM Sales Channel, focused on integration and daily cleanliness of the NAM WHS orderbooks, from initial order intake through shipment.
• To drive processes with cross functional partners, in order to ensure orderbook accuracy, mitigate system constraints, and thus maximize top line sales achievement.

KEY RESPONSIBILITIES

• To develop and implement account specific set-up, services, and processes in line with customer needs, as well as WHS strategic priorities and policies
• To ensure the order profiles are maintained in compliance with all WHS account requirements, relevant adidas policies, and to support regular monitoring
• To lead a team to execute the "Order to Cash Process" from order entry and after sales service, driven by high orderbook conversion in line with the NS forecast.
• To be accountable for the full cleanliness of the aged, prior, and too late to cover orderbook in order to reflect accurate demand signals for accounts in scope.
• To interact with Supply Chain and Tech teams to enable the continual flow of delivery notes through diligent order Management processes, in order to achieve monthly financial targets.
• Drive KPI achievements relative to order intake and Management processes, and functionally assist the team where needed.
• Continually look for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Orderbook Management, inclusive if but not limited to Order Release Rates, Order Block Management, Orderbook Reconciliation.
• Elevate automation and efficiency opportunities in order integration, to improve the speed of execution / decrease manual administrative task, and then drive where needed.
• To support the compliance of terms with our Trade Terms and policies with customers in scope.
• To work with EDI teams to drive efficiencies and seamless order intake.
• To ensure proper administration, documentation, and financial reconciliation of the customer base
• Support any changes in global Policies, ERP Systems and Processes within NAM WHS Order Integration and Management.

PERSONNEL

• To use #MYBEST for performance appraisal and development of the NAM-based Order Management team
• To manage, recruit for and develop the Order Management organization to achieve all relevant targets
• To inspire, lead and drive a performance culture within the Order Management teams
• To set personal objectives, targets, guidelines and assess all direct reports

KEY RELATIONSHIPS

• Sales Operations + Development, Supply Chain WHS Excellence, Orderbook Fulfillment, Launch Fulfillment, Tech, HR

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results.
• Ability to inspire performance in a executional space and achieve desired results in a fast-paced, multi-tasking environment.
• Ability to form effective relationships with stakeholders to influence the business decisions.
• Strong working understanding of the Order-to-Cash lifecycle.
• Possess strong organizational, problem solving, negotiation, analytical and resolution skills.
• Ability to travel occasionally.
• Ability to recognize opportunities for continuous improvement and automation of tasks to increase productivity.
• Experience running small, strong teams and committed staff - evidenced by employee retention and engagement.
• Demonstrated ability to bring out the best in others through coaching and mentoring and through the provision of honest feedback.
• High degree of systems expertise, specifically related to ERP systems such as SAP AFS
• Strong expertise in EDI (Electronic Data Interchange)
• High personal impact and high communication skills
• Strong team player with proven ability to work cross functionally to achieve goals and objectives

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Preferred Bachelor degree, with work experiences in Customer Service/Tech/Supply Chain
• Minimum of 5-8 years of industry related experience or equivalent combination of education and experience
• Minimum 2 years experience of people and operational management
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas' 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• At adidas we offer a Hybrid work policy which requires attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, in-office attendance is required even on Friday.  The working location of this position is either Indianapolis, IN or Spartanburg, SC.
• Though our teammates hail from all corners of the world, our working language is English.
• adidas provides reasonable accommodations or adjustments throughout the recruitment and interview process. If you need assistance, please let us know.