Senior Manager, Performance & Delivery [ENTERPRISE]

This Opportunity

As Senior Manager, Performance & Delivery, [ENTERPRISE], you will lead the performance, governance, and delivery management practices that enable Infrastructure Services to operate effectively on a scale. This role is accountable for strengthening KPI and reporting frameworks, improving financial planning and cost transparency, and driving disciplined portfolio and program execution. Acting as a strategic partner to Infrastructure leadership, you will help translate priorities into measurable outcomes, enhance operational maturity, and ensure alignment between technology investments and business objectives.

Where Your Ideas Matter - If you''re ready to take your career to the next level, this role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth.

Your Impact

Operational Performance & Continuous Improvement

• Lead continuous improvement initiatives that enhance operational efficiency, delivery consistency, and service performance across Infrastructure Services.
• Establish and maintain KPI, dashboard, and executive reporting frameworks to measure organizational performance and support data-driven decision-making.
• Partner with functional leaders to identify performance gaps, prioritize improvement opportunities, and track delivery against agreed outcomes.

Financial Management

• Lead financial planning activities that improve cost transparency, forecast accuracy, and visibility into operational and strategic investments.
• Partner with Finance and Infrastructure leaders on budgeting, forecasting, variance analysis, and cost optimization to support sound investment decisions.

Portfolio Governance & Delivery Management

• Lead portfolio governance practices and promote consistent program and project management standards across Infrastructure Services.
• Oversee portfolio performance, delivery risks, dependencies, and timelines to improve execution discipline and achievement of business objectives.
• Collaborate with Infrastructure leadership to translate strategic priorities into a sequenced and executable delivery roadmap.
• Ensure initiatives are aligned with enterprise priorities, technology strategy, and measurable value delivery outcomes.

Leadership & Stakeholder Management

• Foster a culture of accountability, collaboration, professionalism, and customer-centricity across the team and its stakeholder community.
• Serve as a trusted advisor to senior leadership by providing clear insights on performance, delivery health, financial posture, and improvement priorities.
• Monitor resource allocation and capacity utilization to support effective planning, prioritization, and delivery execution.
• Set clear objectives, coach team members, and manage performance to build capability and support high-quality results.

Who You Are

Required Qualifications

• Bachelor's degree in information technology or a related field.
• 10+ years of experience in IT operations, infrastructure services, program delivery, performance management, or related leadership roles, with a proven track record in complex environments.
• Strong understanding of ITIL or similar IT service management frameworks.
• Project or program management certification (e.g., PMP, Agile) is an asset.
• Demonstrated ability to influence and collaborate across cross-functional teams and senior stakeholder groups.
• Strong change management capability and the ability to operate effectively in high-visibility, fast-paced environments.
• Familiarity with IT governance, compliance, and operational control frameworks.
• Strong leadership and people management skills, with the ability to motivate, develop, and align teams to strategic priorities.
• Executive-level communication, presentation, and stakeholder management skills.
• Experience with portfolio governance, performance reporting, and managing multiple priorities across a complex delivery environment.
• Strong analytical skills, with the ability to turn data into actionable insights and executive-ready recommendations.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation:

Expected Salary (all locations): $127,600.00 - $227,500.00

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

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About WSP

WSP USA is the U.S. operating company of WSP, one of the world''s leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.