Senior Manager, Product Designer :: Bethesda, MD (Remote)

Senior Manager, Product Designer

Bethesda, MD | Remote | 12-month contract

Seeking for a Senior Manager, Product Designer to create customer-centered mobile experiences that drive loyalty engagement, member growth, onboarding, and retention. This role collaborates with Product Management, Engineering, Research, Analytics, and Design teams to transform customer insights and business objectives into intuitive, scalable mobile experiences. The ideal candidate is a highly skilled UX professional who can independently lead design initiatives from discovery through delivery, influence cross-functional decisions through strong design rationale and storytelling, and contribute to delivering exceptional digital experiences.

Core Work Activities:

• Design mobile-first customer experiences that align customer needs, business objectives, and platform best practices
• Create user flows, journey maps, wireframes, prototypes, and high-fidelity designs that communicate experience concepts and solutions
• Translate business requirements and customer insights into intuitive, scalable, and user-centered digital experiences
• Partner with Product Management and Engineering teams to define and deliver development-ready design solutions
• Leverage customer research, behavioral data, analytics, and business insights to inform experience design recommendations
• Apply established design system standards, patterns, and components to ensure consistency across digital products
• Produce detailed design specifications and documentation to support implementation and delivery
• Present design concepts, rationale, and recommendations to stakeholders through effective storytelling and visual communication
• Participate in design reviews, workshops, and cross-functional collaboration sessions to align on user experience outcomes
• Support usability testing, user acceptance testing, and validation activities to improve customer experiences
• Identify opportunities to enhance customer engagement, onboarding, retention, and loyalty through experience design improvements
• Manage multiple design initiatives by prioritizing work, meeting deadlines, and communicating risks and dependencies
• Provide constructive feedback during design critiques and incorporate feedback to strengthen solutions
• Stay current on UX, mobile design, accessibility, and industry best practices and apply insights to product development
• Build strong partnerships across Design, Product, Engineering, Research, Analytics, and Business teams to deliver cohesive customer experiences

Required Education and Experience:

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, a related field, or equivalent professional experience
• 7+ years of experience in UX Design, Product Design, Interaction Design, or a related discipline designing consumer-facing digital products
• Experience creating end-to-end mobile application experiences using user-centered design principles, interaction design, wireframing, prototyping, and visual design methodologies

Preferred Experience:

• Experience designing loyalty, membership, travel, hospitality, retail, or subscription-based digital experiences
• Experience working within established design systems and creating scalable design solutions
• Experience leveraging qualitative research, quantitative analytics, and customer insights to inform design decisions.