Senior Manager, Product Operations, Sales Experience

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Senior Manager, Product Operations – Sales Experience

If you’re passionate about enabling high‑performing sales teams through powerful internal tools and seamless operational processes, we want to hear from you. Join us in elevating Visa’s sales experience and shaping the systems that drive how our teams sell.

Role Overview

We are seeking a proactive, analytical, and highly collaborative Senior Manager, Product Operations to support the strategy, execution, and optimization of Visa’s internal sales tools (E.g. Visa Sales Navigator). In this role, you will partner closely with Product, Sales, Sales Readiness, Sales Enablement, Technology, and Operations to ensure the tools our sellers rely on are intuitive, effective, well-governed, and aligned to business priorities. You’ll drive process excellence, ensure operational readiness for releases, maintain high-quality backlog and workflow management, and enable data-driven decisions that enhance the seller experience and improve productivity.

Key Responsibilities

Product Discovery

• Lead product discovery to define and validate the product value proposition by gathering qualitative and quantitative data, synthesizing insights into clear narratives.
• Develop mathematical models, value frameworks, and data-driven logic within the Value Calculator that enable sellers to quantify customer impact and articulate ROI in sales pitches and customer conversations.

Product Operations Strategy & Planning

• Partner with the Sales Tools Product Owner and cross-functional leads to define and refine the operational strategy supporting Visa’s internal sales experience products.
• Develop structured operating rhythms for planning, prioritization, backlog grooming, delivery, and release management.

Cross-Functional Collaboration

• Work closely with Sales, Sales Enablement, Tech, and Operations teams to intake and clarify requirements, understand user needs, and translate them into actionable workflows.
• Serve as a central coordination point to ensure alignment, reduce friction, and streamline communication across teams supporting the sales experience ecosystem.

Backlog & Workflow Management

• Maintain a healthy and transparent product backlog—ensuring requirements, user stories, and acceptance criteria are clear, prioritized, and aligned with business impact.
• Support sprint planning and Agile ceremonies, ensuring the highest value work is always being delivered.

Release & Change Management

• Oversee operational readiness for new feature releases across sales tools, ensuring documentation, enablement content, and communication plans are complete.
• Partner with the GTM lead to help drive adoption, capture feedback, and measure post‑launch impact.

Performance Insights & Metrics

• Define, track, and report KPIs that measure tool usage, seller experience quality, operational efficiency, and overall impact on selling productivity.
• Build dashboards and reporting mechanisms that surface actionable insights for stakeholders and leadership.

User Feedback & Continuous Improvement

• Establish structured user feedback loops through the GTM and product leads to identify pain points, opportunities, and unmet needs.
• Translate insights into recommendations that influence the product roadmap and future enhancements.

Tooling & Systems Optimization

• Ensure backlog and requirements are accurately submitted into Tech platforms like Jira and committed for release.
• Identify opportunities to streamline workflows, reduce manual work, and improve team operations through better systems design.

Agile & Process Excellence

• Champion Agile and Lean best practices across the product and engineering teams supporting sales tools.
• Drive continuous improvement in team processes, handoffs, alignment mechanisms, and delivery predictability.

Qualifications

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U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer