Careers at LTM
Senior Manager - Program & Project Management
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Role description
Primary
Very Good communication
This is production support to work with 24x7 members operating from Offshore resources
Have worked in infra tools upgrades installation kind of projects
Perform Change validations and internal change management
Should run the handover call to ensure the next shift has all the information
Check emails and make sure all the emails are responded
SNOW ticket quality to be audit and regular check to be performed
Follow up on backlogs and reduce them to zero
Track and coordinate for vulnerabilities updates and closure
Ensure the attendance in shifts
Lead issue triage and coordinate with development infrastructure cloud database and vendor teams
Drive resolution within agreed SLAs
Ensure Root Cause Analysis RCA is initiated and tracked for major issues
Environment Tools upgrades planning tracking and execution
Track delivery commitments dependencies and action items
Maintain status trackers issue logs and risk registers
Communicate risks blockers and mitigation plans promptly
Manage leadership updates during critical incidents and project milestones
Maintain a single source of truth for shift activities
Recommend process improvements monitoring enhancements and runbook updates
Track and bring to closure all vulnerabilities upgrades changes and projects
Secondary
Ticket trends and analysis to be facilitated
Facilitate INC to PBM ticket mapping
Ensure adherence to project processes standards and documentation requirements
Run the month end processing by coordinating with the team and track the activities
Identify recurring issues and automation opportunities
Drive reduction in manual effort and operational risks
Share lessons learned across teams
Skills
Mandatory Skills : Project Planning
Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 98,015.00 to 146,600.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert
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| Location | Raleigh, NC |
| Salary | $98,015–$146,600 Per Year |
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