Senior Manager, Quality

Quality Management

• • Provide overall leadership and support to quality shared service activities for Brother International Corporation (BIC) and Brother Industries (BIUS) operations
  • Manage and monitor staff to ensure all quality standards are met in production, refurbishment, processes, and overall outputs
  • Plan quality assurance shared service staffing needs and allocation requirements to support business needs
  • Manage and assist with the development of quality assurance processes and procedures, process audits, as well as recognizing continuous improvement initiatives
  • Lead the development of quality assurance processes and procedures, process audits, as recognition of continuous improvement initiatives
  • Drive the implementation and use of robust quality assurance tools, including SPC (Statistical Process Control), Six Sigma, and root cause analysis to identify and address quality issues
  • Lead staff and participate in the proactive review of non-conformance reduction initiatives
  • Collaborate with Manufacturing and Distribution leadership to proactively build quality into operations processes to reduce reliance on reactive end of line checks
  • Provide thoughtful input to help drive down production and supplier non-conformance through collaborative actions for both long-and short-term solutions
  • Define key performance indicators that provide insights on quality deliverables, efficiency of testing processes, and overall health of the team
  • Maintain required ISO 9001:2015 certification
  • Drive problem solving for key quality issues using lean six sigma methodologies
  • Develop & execute quality tools, processes, projects with influencing manufacturing teams to improve product quality
  • Deliver improvements to the bottom line through Product failure improvement
  • Manage the product item master and pallet configurations in SAP
  • Responsible for product moving in & out of inventory QI hold and resolution.
  • Lead the warehouse quality processes for compliance customer service improvement

Continuous Improvement

• • Drive continuous improvement and align with overall corporate objectives
  • Analyze current product quality processes, procedures and analytics using lean tools
  • Utilize data and analysis tools to identify opportunities for improvement and informed decision-making processes
  • Translate data insight into actionable recommendations for continuous improvement
  • Monitor and audit processes, materials, and product testing against established standards, identifying deficiencies and developing solutions to ensure robust quality processes.
  • Provide guidelines for the implementation of quality agreements and compliance with key quality systems.
  • Optimize inspection processes to comply with existing and/or newly established requirement

Compliance & Risk Management

• • Ensure all quality assurance processes comply with internal policies and external regulatory requirements, including ISO, and other applicable standards
  • Conduct internal audits and inspections to assess compliance with quality standards and industry regulations
  • Maintain effective communication with Parent Company in Japan as necessary and oversee product rework and/or corrections when needed

Budget and Strategic Planning

• • Manage the formulation of business plans, including setting targets and performance indicators as it pertains to QA and its responsibilities
  • Develop Quality Assurance operations, staffing, and business solutions that provide cost down opportunities while increasing quality
  • Create and maintain accurate budgets and forecasts for Toner Recovery activities

Education

• • Bachelor's Degree Business, Supply Chain, Logistics, or similar experience 

Software/Technical Skills

• • MS Office Suite (Word, PowerPoint, Outlook, Excel)

This role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-Onsite

Base Salary

• • The targeted base salary range for this position is $ 97,200 - $ 165,200 per year.
  • Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • This position is eligible for a 20% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
  • Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.