Analysis Skills, Budget Management, Business Support, Coaching, Content Development, Customer Experience, Expense Reports, Localization, Microsoft Office, Needs Assessment, Onboarding, Retail, Retail Management, Sales, Storytelling, Time Management, Willing to Travel, eLearning
Senior Manager Retail Training Apply Now
Position
Bulgari Corporation of America is looking for a Senior Retail Training Manager for the US West Coast region of our North America network. This position reports to the Senior Director of Training, North America, and will engage in all training activities to support the assigned territory in North America
Job responsibilities
Essential Duties:
- Analyze existing content, identifying learning opportunities and create necessary content to address needs
- Upskill sales teams on watch knowledge including high end complications
- Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
- Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
- Collaborate on the Onboarding process of all regional retail hires
- Assist in the localization of any training initiatives launched by central training
- Create, monitor, and track store visits to support key regional initiatives
- Prepare, execute and follow-up on in-store trainings
- Responsible for the monitoring of all eLearning platforms for assigned market
- Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
- Perform any ad-hoc projects as required by management to support the business
- Collaborate with interdepartmental committees or task forces, as necessary
Profile
- Minimum of 10+ years of sales and/or training in a luxury environment
- Extensive watch knowledge required, supplemental certification with FHH or similar is a plus
- Understanding of competitive watch market with strong knowledge of micro-mechanics
- Knowledge of eLearning platforms
- Knowledge of Microsoft Office applications
- Ability to manage departmental budget contribution and process expense reports in a timely manner
- Ability to navigate various professional environments in an agile manner
- Ability to travel domestically and internationally up to 50%-70% of time
Job number
BULG10593
Country / Region
USA
City
Los Angeles
Contract Type
Permanent
Position
Bulgari Corporation of America is looking for a Senior Retail Training Manager for the US West Coast region of our North America network. This position reports to the Senior Director of Training, North America, and will engage in all training activities to support the assigned territory in North America
Job responsibilities
Essential Duties:
- Analyze existing content, identifying learning opportunities and create necessary content to address needs
- Upskill sales teams on watch knowledge including high end complications
- Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling
- Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America
- Collaborate on the Onboarding process of all regional retail hires
- Assist in the localization of any training initiatives launched by central training
- Create, monitor, and track store visits to support key regional initiatives
- Prepare, execute and follow-up on in-store trainings
- Responsible for the monitoring of all eLearning platforms for assigned market
- Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives
- Perform any ad-hoc projects as required by management to support the business
- Collaborate with interdepartmental committees or task forces, as necessary
Profile
- Minimum of 10+ years of sales and/or training in a luxury environment
- Extensive watch knowledge required, supplemental certification with FHH or similar is a plus
- Understanding of competitive watch market with strong knowledge of micro-mechanics
- Knowledge of eLearning platforms
- Knowledge of Microsoft Office applications
- Ability to manage departmental budget contribution and process expense reports in a timely manner
- Ability to navigate various professional environments in an agile manner
- Ability to travel domestically and internationally up to 50%-70% of time
Back to list Send job to a friend Print this page Apply Now