Senior Manager, Sales Operations

What You'll Do

The Senior Manager, Sales Operations is a senior member of the Commercial Analytics and Operations team and a strategic partner to BridgeBio commercial leadership. This role owns field analytics and performance measurement, field force operations and solutions (CRM, fleet, credentialing), Incentive Compensation administration and cross-functional coordination with Commercial IT and the field sales team. This individual reports to the Sr Director of Field Analytics and Operations.

Responsibilities

• Own end-to-end Incentive Compensation (IC) administration: plan communication and documentation, quota and attainment tracking, dispute resolution, payout accuracy, and ongoing compliance with plan terms across the field sales organization
• Serve as the operational owner for the field organization - independently resolving field issues, managing escalations with IT, business stakeholders, and vendors, and proactively communicating field needs to commercial leadership
• Optimize field team alignments, roster management, target lists, and sales allocations; lead cross-functional coordination with Commercial IT and Analytics to ensure data accuracy and timely execution
• Lead all Sales Operations functions including Veeva CRM module administration, PowerBI and reporting dashboard management, fleet reimbursement, field credentialing programs, sponsorships, data warehouse processes, and master data management - driving improvements and ensuring operational excellence.
• Own the Sales Leadership Team and executive reporting cycle: prepare, validate, and deliver monthly and ad hoc commercial performance reports; monitor subnational performance and proactively surface emerging trends and strategic insights to sales leadership
• Independently manage relationships with Commercial IT, Commercial Analytics, Finance/AP, and external vendors; lead CRM, MDM, data stewardship, and ISP data process improvements; represent the function as the primary operational point of contact in cross-functional forums
• Lead ad hoc reporting and analysis requests for commercial stakeholders; synthesize data into actionable insights that support field leadership decision-making

Where You'll Work

This is a hybrid role requiring in-office collaboration 2-3x per week across our San Francisco and Palo Alto offices.

Who You Are

• 5+ years of progressive sales operations experience in the pharmaceutical or biotech industry, with a demonstrated track record of independent ownership of operational functions
• Demonstrated ability to independently identify operational needs and opportunities, lead the design and implementation of improvements, and drive outcomes within your area of responsibility
• Senior-level operations experience with full accountability for functional outcomes: field force operations, commercial fund management, CRM administration, data stewardship, and SLT reporting
• Advanced proficiency in MS Office (Excel, PowerPoint, Word); experience with Veeva CRM, PowerBI or comparable BI platforms, and commercial operational processes preferred
• Direct experience as a senior operational partner to pharmaceutical field sales leadership, including executive-level stakeholder communication and commercial leadership facing reporting
• Thrives in a fast-moving, lean, startup-stage commercial environment where roles carry broad accountability and independent judgment is essential
• Demonstrated ability to drive alignment and manage relationships across Commercial IT, Finance, Analytics, and field organizations; able to communicate effectively and credibly at all levels including senior leadership